Service Manager

Telle Tire & Auto Service Inc; Ramsey (MN); On-site; USD 93,000 - 115,000; Full time

Job summary

Telle Tire & Auto Service Inc in Ramsey, MN seeks an Automotive Service Manager to run an efficient, profitable service department. You will manage staffing, schedule repairs, and drive customer satisfaction while controlling costs and maintaining accurate service records.

The ideal candidate has 3+ years in automotive service advisory roles, strong leadership, and excellent communication skills; ASE certification is preferred, with a valid driver's license.

Qualifications

• High school diploma or equivalent education.
• 3+ years as automotive service advisor/writer; supervisory experience preferred.
• Knowledge of automotive service, maintenance and repairs; MS Office; basic math.

Responsibilities

• Manage the vehicle service queue and ensure customer satisfaction.
• Provide accurate service quotes and handle inquiries.
• Assign and monitor work for mechanics and technicians.
• Oversee parts purchasing, transfer, and scheduling for the department.
• Communicate repair progress to customers and team.
• Ensure compliance with safety and regulatory requirements.

Skills

Effective communication

Leadership

Conflict resolution

Team supervision

Problem solving

Honesty

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

Full Time Ramsey, MN, US

Salary Range: $93,000.00 To $115,000.00 Annually

Service Manager

Reports To: Store Manager

Position Summary:

The Automotive Service Manager is responsible for running an efficient and profitable service department by managing staffing levels, ensuring customer retention, controlling costs, and maintaining accurate service records. This role oversees the daily technician schedule to ensure all repairs are completed in a timely and efficient manner while maintaining a full schedule. The Service Manager’s goal is to maximize the department’s efficiency, revenue, and productivity while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Manage the vehicle service queue, ensuring timely repairs and customer satisfaction
• Provide accurate service quotes to customers and handle customer inquiries
• Assign and monitor the workload of mechanics and technicians; review inspection reports and manage technician time
• Oversee the purchase and transfer of outside items; manage schedules and order parts for the department
• Act as a liaison between customers and the technician team, ensuring clear communication of repair progress
• Collaborate with vendors, suppliers, and parts departments to ensure timely service and part availability
• Perform duties of other shop personnel, including mechanics and technicians, as necessary
• Ensure regular maintenance of equipment and tools as directed
• Interact with customers regarding the progress and status of their vehicle repairs
• Maintain a clean and safe working environment for all team members
• Maintain a professional appearance and treat colleagues with respect
• Ensure adherence to all relevant federal, state, and local regulations
• Communicate effectively, both orally and in writing, to customers and team members

Licenses and Certifications:

• ASE Certification (Preferred but not required)
• Valid Driver’s License (Required)

Job Requirements:

• High school diploma or equivalent education
• Three (3) or more years of automotive service advisor/writer experience; supervisory experience preferred
• Knowledge of
  • Automotive service, maintenance, and repairs
  • MS Office products
  • Basic mathematics

Skills and Abilities:

• Effective communication skills, both orally and in writing
• High level of honesty, transparency, and ethical standards
• Conflict resolution and problem-solving skills
• Strong leadership, interpersonal, and organizational skillsli>
• Ability to motivate, train, and supervise a team effectively
• Willingness to participate in in-house training programs
• Good driving record

Physical Requirements:

• Ability to lift up to 50 lbs
• Regularly required to talk and hear
• Frequently required to stand, walk, and sit
• Occasionally required to bend, stoop, reach, crawl, and climb
• May be exposed to loud noise, vibration, exhaust fumes, and other typical service repair conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first.

Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a

The organization is committed to providing reasonable accommodations to qualified individuals with disabilities to support the performance of essential job functions. Accommodation requests will be reviewed and considered on an individual basis in accordance with applicable laws.