Service Manager

Palmen GM; Racine, Northern (WI, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Flexible scheduling

Competitive pay plan

Health insurance

Dental insurance

Vision insurance

401K with company match

Vehicle purchase discounts

Parts discounts

Job summary

Palmen Auto Stores in Racine, WI, seeks a Service Manager to lead our Service Department, driving performance and building a strong team focused on customer satisfaction and revenue growth.

You will hire, train, and coach technicians and advisors, coordinate with sales, and ensure service needs are met efficiently. We offer competitive benefits and a path to grow within a family-owned dealership.

Qualifications

• Must have at least 3 years of proven success as a Service Manager at a dealership or service repair shop.
• Intermediate computer proficiency; CDK/ADP experience a plus.
• Top level management skills with an impeccable work ethic and positive attitude.
• Strong communication and collaboration skills, always professional, a team player.
• Valid driver’s license with an acceptable driving record; willing to submit to a drug screen and background check.
• All applicants must be authorized to work in the U.S.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service reflective through the department CSI.
• Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner.
• Ensure the correct handling of all aspects of the service transaction by thoroughly hiring, training and monitoring employees.
• Serving as a liaison between service advisors, technicians and customers.
• Manage and hire Service Department employees - technicians and service advisors; prioritize required services.

Skills

Service management

Leadership

Communication

Teamwork

Driving license

Background check

Tools

CDK/ADP

Job description

OurService Managerleads our Service Department to ensureprompt and effective service to customers and positions our Service Department to be the best in the business. In this role, you'llbe responsible for driving the performance of the service department by building, developing and ultimately retaining a great team. Developing plans to motivate, promotingimportant trainings, and coaching performance of service advisors, technicians and porters you'll be able to find success with customer satisfaction (CSI/NPS) and ultimately grow revenue in line with targeted business and financial objectives.

We've recently updated our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the BEST to grow our family here at Palmen and our wages and benefits reflect that.

• Paid Time Off and flexible scheduling to ensure a healthy work/life balance

• Creative and competitive pay plan options

• Health, dental, and vision insurance

• 401K program with company match

• Discounts on vehicle purchases and parts

Responsibilities (not limited to):

• Ensure that customers receive prompt, courteous, and effective service reflective through the department CSI

• Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner

• Ensure the correct handling of all aspects of the service transaction by thoroughly hiring, training and monitoring employees

• Serving as a liaison between service advisors, technicians and customers

• Manage and Hire Service Department employees - technicians and service advisors Prioritize required services

Qualifications

• Must have at least 3 years of proven success as a Service Manager at a dealership or service repair shop experience

• Intermediate computer proficiency is required; CDK/ADP experience a plus

• Top level management skills with an impeccable work ethic, and positive attitude

• Strong communication and collaboration skills, always professional, a team player, passionate, driven

• Valid driver’s license with an acceptable driving record Must be willing to submit to a drug screen and background check

• All applicants must be authorized to work in the U.S.

Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 90 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Auto Stores, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.