Service Manager

Sri Healthcare; Pooler (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life & disability insurance

401K Plan with company match

Health Savings Account

Paid holidays & vacation

Job summary

Bobcat - GDN is seeking a Service Manager to oversee all work in the service department with a hands-on approach that aims to increase productivity and elevate the customer experience.

The role requires recruiting, training, and supervising Service Advisors and Technicians, plus weekly performance reviews and disciplinary actions when needed. You will manage daily operations, safety, and profitability while collaborating on growth strategies.

Qualifications

• Minimum of three years’ successful management experience in the construction industry preferred.
• Excellent organizational skills.
• Demonstrated ability in providing excellent service to both internal and external customers through effective communication.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Responsibilities

• Developing and maintaining high levels of customer satisfaction by listening to concerns and resolving conflicts.
• Recruit, train, and supervise Service Advisors and technicians.
• Weekly review of technician efficiencies and annual performance reviews; handle disciplinary actions.
• Direct and maintain daily service department operations, including expenses and profitability.
• Maintain safety records, document service actions, lead meetings, and conduct discussions.
• Collaborate with management to support growth strategies.

Skills

Customer service

Team supervision

MS Office

Communication

Organizational skills

Construction industry experience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.Service ManagerBobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.Service Manager$70,000-$90,000 DOEMonday-Friday (7am-5pm)Great BenefitsEssential Job Functions:Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.Keep accurate safety records, document service actions, lead discussions, and conduct meetings.Collaborate with company management to support and implement growth strategiesOther tasks as assigned by management.Qualifications:A minimum of three years’ successful management experience, within the construction industry preferred.Excellent organizational skills.Demonstrated ability in providing excellent service to both internal and external customers through effective communicationProficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)High school diploma or equivalent.Job Type: Full-timeWork Environment/Physical Demands:Many working hours are spent sitting down and working on a computer but managing by walking around is a must. This includes interaction in/on compact equipment requiring the ability to occasionally climb, stand, bend and crouch.Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.Answering the phone and speaking with customers and employees.The noise level in the work environment is usually moderate, proximity to the service bays can result in brief periods of loud noise.Benefits:Health, Dental, Vision, Life & Disability Policies401K Plan with Company MatchCompany supported Health Savings accountsPaid Holidays & VacationPre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered.We are always on the lookout for people who bring fresh perspective and life experiences to our team.