Service Manager

Bobcat - Gateway Dealer Network; Springfield (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life & Disability Policies

401K Plan with Company Match

Company supported Health Savings accounts

Paid Holidays & Vacation

Dog Friendly Work Environment

Job summary

Bobcat - Gateway Dealer Network in Springfield, Illinois is looking for a skilled Service Manager. The ideal candidate will lead the service department, ensuring high customer satisfaction while managing staffing and operations effectively.

This full-time role requires strong organizational skills, proficiency in Microsoft Office, and a minimum of three years' management experience, preferably in the construction industry. The position offers a salary of $50,000-$65,000 DOE and various benefits.

Qualifications

• Minimum of three years’ successful management experience in the construction industry preferred.
• Excellent organizational skills.
• Ability to provide excellent service to internal and external customers.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).

Responsibilities

• Develop and maintain high levels of customer satisfaction.
• Recruit, train, and supervise Service Advisors and a team of Technicians.
• Maintain daily operations of the service department.
• Keep accurate safety records and document service actions.
• Collaborate with management on growth strategies.

Skills

Management experience

Organizational skills

Customer service communication

Microsoft Office Suite proficiency

Education

High school diploma or equivalent

Job description

We take pride in our culture and strive to make Bobcat a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.

Service Manager

Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands‑on approach and will be committed to implementing strategies that increase the productivity of the service department and elevate the customer experience.

Salary & Bonus

$50,000-$65,000 DOE
Plus, Bonus

Working Hours

Monday‑Friday (7am‑5pm)

Benefits Overview

Great Benefits
Dog Friendly Work Environment

Essential Job Functions

• Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)
• Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
• Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.
• Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
• Collaborate with company management to support and implement growth strategies
• Other tasks as assigned by management.

Qualifications

• A minimum of three years’ successful management experience, within the construction industry preferred.
• Excellent organizational skills.
• Demonstrated ability in providing excellent service to both internal and external customers through effective communication
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• High school diploma or equivalent.

Job Type

Full‑time

Work Environment / Physical Demands

• Many working hours are spent sitting down and working on a computer but managing by walking around is a must. This includes interaction in on compact equipment requiring the ability to occasionally climb, stand, bend and crouch.
• Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.
• Answering the phone and speaking with customers and employees.
• The noise level in the work environment is usually moderate; proximity to the service bays can result in brief periods of loud noise.

Benefits | Compensation

• Health, Dental, Vision, Life & Disability Policies
• 401K Plan with Company Match
• Company supported Health Savings accounts
• Paid Holidays & Vacation

Pre-Employment drug screens, background screening & proof of employment eligibility (E‑Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team.