Service Manager

Socket.dev; Placentia (CA); On-site; USD 120,000 - 240,000; Full time

Benefits offered by this job

Health care: medical, dental, vision

401(k) with company match

Career growth and training programs

Strong benefits package

Job summary

Audi North OC, a Penske Automotive Group dealership, is seeking an experienced Service Manager to lead the service department and drive profitability. You will oversee production, costs, and customer experience while maintaining service records and coaching staff.

The role offers salary plus commission, with an expected pay range of $120,000 - $240,000 per year, reflecting leadership in a high-volume automotive service environment.

Qualifications

• Two to three years of automotive retail service management experience.
• Strong leadership and coaching abilities.
• Excellent communication and interpersonal skills.
• Ability to hire, discipline and lead a team to meet goals.
• Proven track record of achieving department profitability and customer satisfaction.

Responsibilities

• Run an efficient and profitable service department.
• Maximize production and control costs.
• Build a loyal customer base and maintain service records.
• Maintain good employee relationships and set sales/profit objectives.
• Lead the service team and ensure training and performance.

Skills

Leadership

Customer service

Communication

Team management

Sales understanding

Education

High school diploma or equivalent

Tools

Microsoft applications

Job description

Audi North OC, a Penske Automotive Group dealership, is looking for an experienced Service Manager to lead the service department.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Service Manager is responsible for running an efficient and profitable service department. This manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Pay for this position is salary plus commission. The expected pay is $120,000 - $240,000 per year.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income.
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Proven management leadership, with at least two years of automotive retail service management.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of expertise running an efficient service department focusing on customer satisfaction while ensuring profitability.
• Leadership: Ensure service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.

Qualifications

• Ability to effectively hire personnel required to meet departmental and organizational goals
• Ability to manage, discipline, and terminate personnel as required to meet departmental and organizational goals
• Ability to effectively lead a team to achieve departmental and organizational goals
• Strong organization skills and ability to multi-task
• Proficient with Microsoft applications
• Time management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, and commissions
• Exceptional attention to detail
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Exceptional attention to detail
• Works well in a team environment
• Able to work with a diverse group of people and be a positive influence on departmental morale

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Supervisory Responsibility
Yes

Work Environment/ Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
This position requires sitting for prolonged periods of time and may involve standing and walking
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion
This position requires the ability to communicate verbally and nonverbally

Position Type/Expected Hours of Work
Standard Business Hours with ability to work nights, weekends and holidays as required

Required Education and Experience
High school diploma or equivalent. Two to three years' service experience or equivalent combination of education and experience.

Preferred Education and Experience
Previous Technician experience
Bachelor's degree (B.A.) from four-year college or university
Three to six years related experience and/or training; or equivalent combination of education and experience

Additional Eligibility Qualifications (Certification/Licenses/Registrations)
ASE Certification