Service Manager

Nearby Fleet Services; Phoenix (AZ); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Ongoing training

Career advancement opportunities

Job summary

Nearby Fleet Services in Phoenix, AZ is seeking a full-time Service Manager to diagnose challenges, manage workflow, and lead by example. You’ll drive operations, greet customers, write service orders, prepare estimates, coordinate parts, and assign tasks to technicians to keep repairs moving smoothly.

You will oversee scheduling, monitor productivity, verify quality, and manage billing and payments while maintaining excellent customer relations.

Qualifications

• 10+ years of experience in truck or fleet service.
• Experience as a Service Writer, Shop Supervisor, or similar leadership role.
• Hands-on experience with light-, medium-, and heavy-duty trucks and trailers.
• Strong knowledge of truck and trailer repair and maintenance processes.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills, including shop management software, email, and scheduling systems.
• Valid driver’s license.

Responsibilities

• Lead daily shop operations and serve as the primary link between customers and technicians.
• Prepare estimates, coordinate parts, assign work, and monitor productivity.
• Ensure repairs meet quality standards and are returned on time.
• Oversee scheduling, billing, and payments with a focus on customer satisfaction.

Skills

10+ years experience

Leadership

Communication skills

Customer service

Multitasking

Computer skills

Tools

Shop management software

Job description

Do you have the hands-on truck and trailer expertise to diagnose challenges, manage workflow, and lead by example? If so, Nearby Fleet Services in Phoenix, AZ is looking for a full-time Service Manager to help drive our growing operation forward. If you're ready for a rewarding opportunity where your knowledge and leadership truly make an impact, we'd love to have you join our outstanding team!

WHY YOU SHOULD JOIN US

This is more than a management position. It's an opportunity to become a key leader within a growing company that values experience, initiative, and professional growth. As our Service Manager, you'll earn a $90,000 annual base salary plus quarterly performance bonuse s, giving you the ability to directly benefit from your contributions to the shop's success. We also offer:

• Paid time off
• Paid holidays
• Ongoing training and professional development opportunities
• Career advancement opportunities within our expanding company

ABOUT NEARBY FLEET SERVICES

Nearby Fleet Services is a trusted leader in fleet maintenance and repair in the Phoenix, AZ area, specializing in everything from brakes and tires to towing and recovery. Since 2025, we've been helping fleet owners keep their vehicles on the road by combining expert service with cutting-edge technology to streamline repairs and scheduling. As we continue to grow, we're looking for team members who want more than just a job; they want a career with flexibility, advancement opportunities, and a supportive environment. We offer competitive benefits and the chance to make a real impact in a company that values innovation and hard work.

ARE YOU THE SERVICE MANAGER OUR TEAM NEEDS?

Ask yourself: Do you have excellent communication skills? Are you proficient in customer service? If you answered "yes" to these questions and can meet the following requirements, we need you as our Service Manager!

• 10+ years of experience in truck or fleet service
• Experience as a Service Writer, Shop Supervisor, or similar leadership role
• Hands-on experience with light-duty, medium-duty, and heavy-duty work trucks and trailers
• Strong knowledge of truck and trailer repair and maintenance processes
• Ability to multitask and remain organized in a fast-paced environment
• Basic computer skills, including shop management software, email, and scheduling systems
• Valid driver's license

Preferred qualifications:

• CDL
• ASE certifications
• Diesel/heavy-duty certifications
• Trailer repair experience

WHAT DO YOU DO IN THIS MANAGEMENT ROLE?

As our Service Manager, you'll be the driving force behind daily shop operations, serving as the primary connection between customers and technicians while ensuring every repair moves efficiently from start to finish. Your day may begin by greeting customers and writing service orders before preparing estimates, coordinating parts orders, assigning work based on technician skill sets, and monitoring productivity throughout the shop. You'll keep customers informed, address concerns with professionalism, verify completed repairs meet quality standards, process billing and payments, and oversee scheduling and workflow to ensure trucks and trailers are repaired correctly and returned on time. Your leadership will play a direct role in the success of our team and the satisfaction of our customers.

Nearby Fleet Services is an Equal Opportunity Employer.