Automotive Service Manager

Point S Tire; Rock Springs (WY); Presencial; USD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vision insurance

Wellness resources

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Employee discounts

Descripción de la vacante

Tire Den is seeking an Automotive Service Manager to lead the service department, drive sales strategies for auto parts and repairs, and cultivate excellent customer relationships.

You will oversee technicians, develop workflows, and implement procedures to ensure a seamless customer experience.

Formación

• High School Diploma or Equivalent required.
• Technical or vocational training in automotive repair, tire technology, or related field is a plus.
• TIA certification with company support and assistance.
• Valid driver’s license and acceptable driving record required.
• 3+ years experience in a service management role in automotive or related industries.

Responsabilidades

• Oversee and lead the service technicians.
• Train new technicians on procedures.
• Identify parts and procedures required for repairs.
• Communicate with customers to understand needs and recommend solutions.
• Order and manage parts and inventory.
• Coordinate workflow in the repair service area.
• Assign tasks to technicians for timely completion.
• Conduct quality control inspections for standards compliance.
• Address customer inquiries and resolve issues.
• Provide expertise and recommendations to customers.
• Ensure safety protocols are followed.
• Conduct safety meetings and promote safety.
• Troubleshoot complex technical issues with services.
• Collaborate with management to improve processes and profitability.

Conocimientos

Leadership

Customer service

Communication skills

Multitasking

Computer literacy

Educación

High School Diploma or Equivalent

Technical or vocational training in automotive repair or tire technology

TIA certification

Herramientas

POS software

Appointment scheduling software

Office software

Descripción del empleo

Benefits:

• Vision insurance
• Wellness resources
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match

Job Summary

The Automotive Service Manager plays a critical role in driving the sales operations involving auto parts and repair services. This position involves strategic planning, team leadership, and customer relationship management to achieve sales targets and ensure customer satisfaction. The Automotive Service Manager oversees the automotive repair department, develops sales strategies, and works directly with the customer to ensure a seamless customer experience.

Responsibilities

• Oversee and provide leadership to the service technicians.
• Train new technicians on proper procedures.
• Work with technicians to identify parts and procedures required to make repairs to customer's vehicles.
• Communicate directly with customers to understand customer needs, recommend repairs/services, and assist customer in choosing the best solution for the customer's situation.
• Order and return parts and manage parts and supply inventory.
• Coordinate and manage the workflow in the automotive repair service area.
• Assign tasks to technicians to ensure efficient and timely work completion.
• Conduct quality control inspections to ensure that all services meet established standards.
• Address and resolve any issues or concerns related to the quality of work.
• Handle more complex customer inquiries or issues.
• Provide expertise and recommendations to customers regarding services.
• Ensure that safety protocols and guidelines are followed by technicians.
• Conduct safety meetings and promote a safety-conscious work environment.
• Address and resolve complex technical issues related to services.
• Collaborate with other leads/management to troubleshoot challenging problems.
• Identify opportunities for process improvement and efficiency in service operations.
• Implement new procedures or best practices as appropriate.
• Collaborate with management to provide input on service operations, performance evaluations, and team development.
• Execution of plans and operations intended to increase team and departmental efficiencies and profitabilities.

Qualifications

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• TIA certification with company support and assistance
• Valid driver’s license and acceptable driving record required
• 3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
• The ability to upsell services and products based on vehicle condition and customer needs

Company Overview

At Tire Den, we are a locally owned and operated business that is dedicated to delivering exceptional service and care to our customers while fostering a work environment where every team member feels valued and empowered. With a foundation rooted in strong family values and ethical operations, we are excited to welcome new team members who are ready to grow with us and contribute to our shared success.