Service Manager

Rush-Enterprises; Parma (OH); Presencial; USD 120.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K

Stock purchase

Performance incentives

Advancement opportunities

Descripción de la vacante

Rush Truck Centers in the United States is seeking a Service Manager to lead a productive service department, manage staffing, control costs, and ensure excellent service records. The role focuses on budgeting, performance monitoring, and customer retention to drive profitability.

Responsibilities include budgeting, payroll oversight, technician productivity tracking, and building strong relationships with customers and technical schools to support recruitment and growth.

Formación

• High school diploma required.
• Two years’ service department experience in a commercial dealership environment.
• Valid driver license with insurability as per company policy.

Responsabilidades

• Prepare and administer annual operating budget for the service department.
• Monitor department performance using reporting and tracking systems.
• Monitor technicians’ daily productivity and payroll records.
• Maintain relationships with customers to encourage repeat and referral business.
• Establish relationships with vocational/technical schools for recruitment.
• Prepare pricing guides and maintenance menus for common labor operations.
• Ensure 72-hour follow-up with customers to confirm satisfaction.
• Maintain reporting systems required by management and corporate teams.

Conocimientos

Staff management

Budgeting

Customer relations

Educación

High school diploma

Herramientas

Payroll systems

Service department reporting

Descripción del empleo

Advertised Job Description

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Benefits

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications

• High school diploma.
• Two years’ service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $120,000.00/Yr.

Maximum Pay Rate

USD $130,000.00/Yr.