Service Manager

DH Pace Company; Orlando (FL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off and holidays

Company-paid life insurance

Short-term disability

Long-term disability

401(k) with employer match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. in Orlando, FL is seeking a Service Manager to lead the day-to-day operations of the commercial door service department. You will plan schedules, manage labor costs, review workload, and ensure timely project completion to meet customer commitments.

The role requires a bachelor’s degree and 2+ years of personnel management experience. You will work with front-line managers, assist with hiring and developing staff, and drive excellent customer service.

Qualifications

• Bachelor’s degree required; 2+ years of personnel management experience.
• Strong customer communication skills and ability to work with customers to ensure satisfaction.
• Ability to work with technical applications and mechanical systems.
• Valid Driver’s License with good driving record.

Responsibilities

• Manage day-to-day operations of the commercial door service department
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed
• Review workload and manpower to meet customer commitments in a cost effective manner
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Will assist with hiring, training and developing new employees
• Other duties as assigned by Manager

Skills

Bachelor’s degree

2+ years people management

Valid Driver’s License

Customer communication

Mechanical systems knowledge

Education

Bachelor’s degree

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc. aspires to hire a Service Manager in our Orlando, FL office! We sell, service, and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs.

Job Responsibilities

• Manage day-to-day operations of the commercial door service department
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed
• Review workload and manpower to meet customer commitments in a cost effective manner
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Will assist with hiring, training and developing new employees
• Other duties as assigned by Manager

Requirements

• Bachelor’s degree, highly preferred and a minimum of two (2) years of experience managing personnel; an equivalent combination of education and experience can be considered
• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
• Review customer survey data, respond to customer concerns
• Possess an ability for technical applications and mechanical systems
• Must possess a Valid Driver’s License and good driving record

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.