Service Manager

D.H. Pace Company, Inc.; Colorado Springs (CO); On-site; USD 60,000 - 91,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

PTO & holidays

Life insurance

Disability insurance

HSA/FSA options

Employee discounts

Job summary

DH Pace Company, Inc. seeks a Service Manager in Colorado Springs to directly lead our commercial door service and installation team. You will manage technicians, coordinate scheduling, and interface with customers to deliver top-quality service.

The role emphasizes hands-on leadership, budgeting, and staff development, with opportunities for performance-based bonuses. A Bachelor’s degree is preferred and a valid driver’s license is required.

Qualifications

• Bachelor’s degree highly preferred.
• Minimum two years’ work experience with supervisory or managerial responsibilities.
• Experience in commercial building products and services is beneficial.
• Valid driver’s license and good driving record required.

Responsibilities

• Lead commercial service technicians and oversee service/installation work.
• Manage department budget and P&L, controlling labor and material costs.
• Schedule/dispatch personnel and assist with troubleshooting.
• Communicate with customers to ensure high-quality service.
• Develop, train, hire technicians and office staff as needed.

Skills

Communication

Supervisory experience

Organized

Mechanical aptitude

Education

Bachelor’s degree

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc aspires to hire aService Manager in our Colorado Springs office who will manage our Commercial Service Technicians. This position will be very hands‑on directly leading our commercial door service and installation business with a high degree of customer interfacing.

Job Responsibilities

• Department budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Manage and directly assist with employee/job scheduling/dispatching and aid with technical/mechanical troubleshooting/problem solving
• Effectively communicate with customers, ensuring the highest quality service is always provided
• Develop, train, and hire technicians, office administrative personnel, and interns/management trainees as necessary
• Other responsibilities as assigned

Job Qualifications

• Bachelor’s degree highly preferred
• Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must possess a valid driver’s license and good driving record

The anticipated pay range for this position is below. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities. This position may be eligible for an annual performance bonus.

Pay Range

$60,409 - $90,613 USD

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.