Service Manager

Vacuum Truck Rentals; Northborough (MA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Vision insurance

Life insurance

Paid time off

Disability insurance

Short-term Disability

CDL preferred

Job summary

Rentix Solutions is seeking a Service Manager in Northborough, MA to lead the service department, oversee daily operations, and drive equipment readiness. The role emphasizes safety, customer satisfaction, and collaboration with sales and rental teams.

Ideal candidates bring 5+ years in heavy equipment service with supervisory experience, strong leadership and problem-solving skills, and a solid background in diesel, hydraulic, and electrical systems. CDL is preferred.

Qualifications

• High school diploma or equivalent required.
• Five (5)+ years in heavy equipment, truck, or industrial service with supervisory or management experience.
• Strong leadership, communication, organizational, and customer service skills.
• Working knowledge of diesel, hydraulic, electrical, and mechanical systems.
• Experience troubleshooting heavy equipment and truck systems preferred.
• Proficiency with computer systems, diagnostic software, and Microsoft Office.
• Class B CDL preferred.

Responsibilities

• Manage daily shop and field service operations, including inspections, maintenance, and repairs.
• Prioritize and schedule work orders to maximize technician productivity and equipment availability.
• Serve as the primary contact for service customers, provide estimates, and communicate repair status.
• Maintain service records, warranty claims, labor estimates, and compliance with processes.
• Oversee fleet maintenance and preventive maintenance programs to minimize downtime.
• Lead, supervise, coach, train, and evaluate service technicians and shop staff.
• Build relationships with customers and support sales/rental teams with technical knowledge.
• Monitor productivity, profitability, and operating expenses; drive process improvements.

Skills

Leadership

Customer service

Diesel systems

Hydraulic systems

Electrical systems

Diagnostics software

MS Office

Education

High school diploma

Tools

Fleet management software

MS Office

Job description

MA Northborough - Northborough, MA 01532

Overview

Salary Range

Position Type

Full Time

Travel Percentage

Description

Position Summary

The Service Manager is responsible for the overall performance of the service department, including daily operations, profitability, customer satisfaction, employee supervision, and equipment maintenance. This position provides leadership to service technicians, ensures equipment is serviced safely and efficiently, and drives operational excellence while supporting the branch's overall business objectives.

Service Operations

• Manage daily shop and field service operations, including equipment inspections, diagnostics, maintenance, and repairs.
• Prioritize and schedule work orders to maximize technician productivity, equipment availability, and turnaround time.
• Serve as the primary point of contact for service customers by providing estimates, communicating repair status, resolving concerns, and ensuring a high level of customer satisfaction.
• Maintain accurate service records, warranty claims, labor estimates, and compliance with company processes.
• Oversee fleet maintenance, preventive maintenance programs, and equipment readiness to minimize downtime.
• Ensure shop supplies, tools, and equipment are maintained and available to support efficient operations.
• Assist technicians with troubleshooting complex mechanical, hydraulic, and electrical issues when needed.

Leadership & Team Development

• Lead, supervise, coach, train, and evaluate service technicians and shop personnel.
• Assign work, monitor performance, and provide technical guidance to ensure quality workmanship.
• Conduct performance reviews and promote employee development and continuous improvement.
• Foster a culture of safety, accountability, teamwork, and professionalism.

Customer Service

• Build strong relationships with customers by ensuring timely communication and quality repairs.
• Handle customer questions and resolve service-related issues promptly and professionally.
• Support the sales and rental teams with technical expertise and equipment knowledge.

Operations & Financial Management

• Monitor department productivity, profitability, labor utilization, and operating expenses.
• Control expenses while maintaining quality repairs and efficient service operations.
• Maintain a clean, organized, and professional service facility.
• Support branch goals by driving operational efficiency and continuous process improvement.

Safety & Compliance

• Ensure compliance with OSHA, DOT, and company safety policies and procedures.
• Promote safe work practices and maintain a safe, organized work environment.
• Ensure technicians follow manufacturer specifications and company service standards.
• Oversee preventive maintenance programs to maximize equipment life and reduce downtime.

Qualifications

Qualifications

• High school diploma or equivalent required.
• Five (5) or more years of experience in a heavy equipment, truck, or industrial service environment, including supervisory or management experience.
• Strong leadership, communication, organizational, and customer service skills.
• Working knowledge of diesel, hydraulic, electrical, and mechanical systems.
• Experience troubleshooting heavy equipment and truck systems preferred.
• Proficiency with computer systems, diagnostic software, and Microsoft Office.
• Class B CDL preferred.
• 401(k)
• 401(k) matching
• Health insurance
• Short and Long Term Disability insurance
• Vision insurance
• Life insurance
• Paid time off

Rentix Solutions: The Way We Work

• Continuously seek innovative ways to improve branch performance and customer satisfaction.
• Foster teamwork, accountability, and open communication.
• Lead with integrity, professionalism, and respect.
• Promote a safe work environment and ensure compliance with company policies and regulatory requirements.
• Deliver exceptional service to both internal and external customers.

Rentix Solutions is an Equal Opportunity Employer

Welcome to Rentix Solutions

Built on the foundations of VTR and JDC — two, industry-leading organizations with decades of shared expertise — Rentix Solutions formed in 2026 to serve customers nationwide as a trusted provider of specialty equipment rentals, sales, parts, and service. At Rentix, we take pride in supporting our customers, and we're just as focused on making sure our talented staff can thrive and grow with us. As an organization, we're guided by four principles: integrity, dedication, commitment, and excellence. These words help us stay on track, and keep us moving forward towards shared success. We give our best, every day — for our customers, and for our team. Check out our job opportunities below. We can't wait for you to join us.
https://www.rentixnow.com/