Service Writer

Greenway-Equipment; Marked Tree (AR); On-site; USD 38,000 - 56,000; Full time

Job summary

Greenway-Equipment in Arkansas is seeking a Service Support/Technician Helper to assist the service department with customer inquiries, equipment loading, and process controls. You will coordinate with service managers, perform inspections, manage work orders, and help maintain records and parts, ensuring timely communication of repair timelines and delivery readiness.

This position emphasizes teamwork, reliability, and adherence to safety, with opportunities for growth and training within a

Qualifications

• Experience with basic computer and accounting functions.
• Experience analyzing and interpreting basic internal reports.
• Experience working cooperatively in a team environment.
• Experience communicating effectively.

Responsibilities

• Answer internal and external customer inquiries to the Service Department.
• Assist in loading and unloading customer equipment.
• Follow a check in /check out process for all customer units.
• Communicate repair timelines and updates with customers.
• Assist in logistics of trucking and related tasks.
• Complete pre- and post-demo/rental/final delivery inspections.
• Verify factory shipping for shortages and equipment condition at delivery.
• Open work orders and maintain control until approved and invoiced.
• Maintain service department records and library with current information.
• Manage warranty bins / service parts returns and oil sample submission.
• Update customer profiles with equipment hours and other data.
• Maintain service accessories and supplies within budget.
• Prepare technician time-management reports.
• Ensure warranty and Product Improvement programs submitted on time for credit.
• Participate in Service EDUCATE Training programs.
• Maintain clean, neat work area; follow safety rules.
• Maintain knowledge of John Deere and competitive products.

Skills

Basic computer skills

Accounting knowledge

Interpreting reports

Teamwork

Effective communication

Job description

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.

Job Description Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Assist in all loading and unloading of customer equipment
• Follows a check in /check out process for all customer units
• Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
• Assists in Logistics of Trucking/ Washing/ etc. as directed
• Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
• Completes all factory shipping verification for shortages and equipment condition at the time of delivery
• Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
• Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies charges within the budgeted expenses
• May prepare Service Technician time management reports each day for reporting
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.

Qualifications

• Experience with basic computer and accounting functions
• Experience analyzing and interpreting basic internal reports
• Experience working cooperatively in a team environment
• Experience communicating effectively

It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

For more than 30 years, we have been the trusted equipment dealer of customers from all over Arkansas and Southeast MO. We are recognized by our customers as an innovative and trusted partner who is focused on improving organizational efficiencies through worry free solutions. We provide an energized environment for our employees in which they have pride in their employment, opportunities for career development, and a focus on family. We continue to reinvest in the communities in which we operate. our mission to support your operation, no matter what the need.