Service Manager

Happy Cooking Hospitality HQ; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Happy Cooking Hospitality HQ in the West Village seeks a manager-at-large to lead services, inspire teams, charm guests, and solve problems on the floor. This role emphasizes clear communication, rapid decision-making, and confident action in a fast-paced restaurant group.

You will apply hospitality and leadership principles across Joseph Leonard, Jeffrey’s Grocery, and Fairfax, collaborating with leadership to deliver exceptional guest experiences through education and execution.

Job description

Joseph Leonard, Jeffrey’s Grocery, and Fairfax each stand on their own corner of the West Village only blocks from one another. Together, they are form a community of restaurants, workers, and diners we call Happy Cooking Hospitality.

While each restaurant has its own leadership team, we co-manage the spaces. This manager-at-large position has a role to play at each: leading services, inspiring teams, charming guests, solving problems, and the daily application of our hospitality and leadership principles. Our restaurants are individual characters, unified by the kindness of the people that work in them, the community they serve, and the quality of the food, beverage, and hospitality they provide. This position is focused on service and hospitality and is primarily an on-the-floor role. There's a premium on quality communication, quick thinking, and confident action. Confidence talking and teaching about wine is a critical component of the role. Because of our structure, we're able to provide a unique degree of support from and interaction with leadership in pursuit of excellence in communication, education, and execution. Successful candidates have a keen eye for detail, can communicate constructively, are articulate about their personal experience, love food and drink, and are moved by great hospitality. This is a great position for a restaurant manager looking to take a next step.