Senior Service Manager

Palma NYC; New York (NY); On-site; USD 76,000 - 82,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) and commuter benefits

Performance-based bonus potential

Dining discounts

Job summary

Palma NYC is seeking a Senior Service Manager to lead front-of-house operations in their Italian restaurant located in the West Village, New York City. The ideal candidate should have 3-5 years of front-of-house management experience, proven leadership skills, and the ability to ensure consistently high service standards. Responsibilities include overseeing daily operations, managing staff, and driving training initiatives. Compensation ranges from $76,000 to $82,000, inclusive of benefits like health insurance and paid time off.

Qualifications

• 3–5+ years of progressive front-of-house management experience in a high-standard restaurant.
• Proven leadership ability with a track record of developing strong teams.
• Strong operational awareness with an eye for detail.

Responsibilities

• Oversee all daily front-of-house operations, ensuring polished service.
• Lead, coach, and inspire the FOH team.
• Drive hiring, training, and ongoing development of service staff.
• Maintain an active presence on the floor during service.

Skills

Leadership

Scheduling

Operational awareness

Conflict resolution

Detail-oriented

Experience with POS systems

Tools

Open Table

Salido

Job description

Job Title: Senior Service Manager

Location: West Village, New York City

Employment Type: Full-Time

About the Role: We are a refined, Italian restaurant in the West Village rooted in warm hospitality, thoughtful service, and a deep respect for tradition. We are seeking an experienced Senior Service Manager to lead our front-of-house operations with intention, consistency, and a strong sense of ownership. This role is ideal for a hospitality professional who thrives in a high-touch, detail‑oriented environment and is passionate about cultivating both guest experience and team excellence.

Key Responsibilities:

• Oversee and elevate all daily front-of-house operations, ensuring seamless, polished service at every touchpoint
• Lead, coach, and inspire the FOH team, setting clear expectations and holding accountability for performance and standards
• Own staff scheduling, ensuring proper coverage, strategic labor management, and alignment with business needs
• Drive hiring, training, and ongoing development of service staff, fostering a culture of professionalism and growth
• Maintain an active presence on the floor during service, anticipating guest needs and resolving issues with discretion and care
• Oversee the execution of private events and special occasions, ensuring a cohesive and elevated guest experience
• Partner with ownership and leadership on service standards, operational improvements, and guest feedback initiatives
• Ensure compliance with all health, safety, and labor regulations
• Collaborate cross-functionally with kitchen and events teams to ensure alignment and execution

Qualifications:

• 3–5+ years of progressive front-of-house management experience in a full-service, high-standard restaurant
• Proven leadership ability with a track record of developing strong teams
• Experience with scheduling, labor management, and staffing strategy
• Strong operational awareness with an eye for detail and consistency
• Confident, composed, and solutions-driven under pressure
• Experience with reservation and POS systems (Open Table, Salido or similar)
• Availability to work nights, weekends, and holidays

Compensation & Benefits:

• Salary: $76,000 – $82,000 (commensurate with experience)
• Health, dental, and vision insurance
• Paid time off
• 401(k) and commuter benefits
• Performance-based bonus potential
• Dining discounts

Equal Opportunity Employer: We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any protected status.