Service Manager

Confidential; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

Confidential in New York seeks an experienced Service Manager to oversee dealership service operations and after-sales support within the tractor/agricultural equipment industry.

Responsibilities include managing daily workshop activities, leading technical teams, coordinating warranty and parts/service, and ensuring high service quality and customer satisfaction across dealer networks.

Qualifications

• 3–5 years of experience in tractor, agricultural equipment, or heavy equipment dealership service operations.
• Experience in workshop/service management and after-sales operations.
• Strong team leadership and customer service skills.
• Experience with warranty, parts/service coordination, and field service.

Responsibilities

• Manage daily workshop and service operations.
• Lead and supervise service and technical teams.
• Oversee after-sales service, field service, and customer support.
• Manage warranty claims and ensure timely resolution of service issues.
• Coordinate parts and service activities to ensure efficient repairs and maintenance.
• Monitor service quality, customer satisfaction, productivity, and operational performance.
• Support dealers and customers with technical and service-related requirements.

Skills

Team leadership

Customer service

Warranty coordination

Field service

Job description

Total Comepnsation: USD 80K–90K

Base approximately USD 40,000 p.a. + variable incentive opportunity of USD 40,000–50,000 based on sales performance/dealer development.

We are seeking an experienced Service Manager to oversee dealership service operations and after-sales support within the tractor/agricultural equipment industry.

Key Responsibilities:

• Manage daily workshop and service operations.
• Lead and supervise service and technical teams.
• Oversee after-sales service, field service, and customer support.
• Manage warranty claims and ensure timely resolution of service issues.
• Coordinate parts and service activities to ensure efficient repairs and maintenance.
• Monitor service quality, customer satisfaction, productivity, and operational performance.
• Support dealers and customers with technical and service-related requirements.

Requirements:

• 3- 5 years of experience in tractor, agricultural equipment, or heavy equipment dealership service operations.
• Experience in workshop/service management and after-sales operations.
• Strong team leadership and customer service skills.
• Experience with warranty, parts/service coordination, and field service.
• Strong technical, organizational, and problem-solving skills.