Service Manager

Allegiance Group; New York (NY); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid sick leave

Long-term growth

Job summary

Allegiance Group in New York is seeking a Service Manager to oversee day-to-day operations of the HVAC service department, coordinating technicians, dispatchers, service coordinators, and maintenance across multiple accounts.

You will drive operational efficiency, support customers, and partner with leadership to grow the business, while leading a large service team and delivering high-quality work. This role emphasizes hands-on leadership and strategic scheduling to improve service metrics.

Qualifications

• 5+ years in a service management or supervisory role.
• Strong understanding of HVAC systems and service operations.
• Experience managing a large team of technicians and coordinators.
• Excellent leadership and interpersonal skills.

Responsibilities

• Manage and lead a large HVAC service operation.
• Oversee technicians, dispatchers, and service coordinators.
• Support daily scheduling, workflow, and customer needs.
• Improve service processes and operational efficiency.
• Work closely with leadership to support company growth.
• Manage maintenance and service activities across multiple accounts.

Skills

HVAC field experience

Leadership

Team management

Scheduling & dispatch

Customer service

Job description

As Service Manager, you will oversee the day-to-day operations of the service department, managing technicians, dispatchers, service coordinators, and maintenance operations. You will play a key role in improving efficiency, supporting customers, and ensuring the service team continues to deliver high-quality work.

Key Responsibilities

• Manage and lead a large HVAC service operation
• Oversee technicians, dispatchers, and service coordinators
• Support daily scheduling, workflow, and customer needs
• Improve service processes and operational efficiency
• Work closely with leadership to support company growth
• Manage maintenance and service activities across multiple accounts

What We're Looking For

• HVAC field experience
• 5+ years in a service management or supervisory role
• Strong understanding of HVAC systems, service operations, and technicians
• Experience managing a large team
• Strong leadership, communication, and problem-solving skills

What's on Offer

• Salary: $160K+ depending on experience
• Health insurance contribution
• Paid vacation and sick time
• Long-term opportunity with a growing HVAC organization
• Opportunity to lead and improve a large service department