Service Manager

RWC Group - Mount Vernon; Mount Vernon (WA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Match

Paid Time Off

Holidays

Leadership Development

Job summary

RWC Group is seeking a Service Manager to lead the Service Department, develop technicians, and drive profitability while ensuring high-quality repairs and exceptional customer service. You will manage budgets, customer relationships, and departmental KPIs in a fast-paced, safety-focused environment.

The role emphasizes leadership, operational excellence, and adherence to safety and manufacturer standards across the service operation.

Qualifications

• 3+ years of leadership in heavy-duty truck or related service ops.
• Strong understanding of diesel truck service operations.

Responsibilities

• Lead all day-to-day operations of the Service Department.
• Recruit, develop, coach, and retain technicians and service personnel.
• Drive technician productivity, efficiency, proficiency, and profitability.
• Ensure repairs are completed safely, accurately, and on time.
• Build lasting customer relationships through exceptional communication and service.
• Manage departmental budgets, labor sales, gross profit, and KPI.
• Promote a culture focused on safety, accountability, teamwork, and continuous improvement.
• Ensure compliance with OSHA requirements and manufacturer standards.
• Partner with dealership leadership to achieve operational and financial goals.
• Identify opportunities to improve processes and customer satisfaction.

Skills

Leadership

Customer Service

Communication

Tools

Dealership management systems

Service software

Job description

Service Manager Job Posting | RWC Group | Heavy-Duty Commercial Truck & Bus Dealership

Great service doesn't happen by accident—it happens because of exceptional leadership.

At RWC Group, we're one of the largest commercial truck and bus dealership groups in the Western United States, with approximately 900 employees across Arizona, California, Oregon, Washington, and Alaska. Every day, our Service Managers lead the teams that keep customers on the road by delivering safe, high-quality repairs, exceptional customer service experiences, and operational excellence.

We're looking for a proven leader who can build high-performing teams, develop technicians, drive profitability, and create a culture where accountability, safety, and customer satisfaction come first.

If you're passionate about leadership, enjoy solving operational challenges, and thrive in a fast-paced environment, we'd love to meet you.

What You'll Do

• Lead all day-to-day operations of the Service Department.
• Recruit, develop, coach, and retain top-performing technicians, supervisors, and service personnel.
• Drive technician productivity, efficiency, proficiency, and profitability.
• Ensure repairs are completed safely, accurately, and on time.
• Build lasting customer relationships through exceptional communication and service.
• Manage departmental budgets, labor sales, gross profit, and key performance indicators.
• Promote a culture focused on safety, accountability, teamwork, and continuous improvement.
• Ensure compliance with company policies, OSHA requirements, and manufacturer standards.
• Partner with dealership leadership to achieve operational and financial goals.
• Identify opportunities to improve processes, customer satisfaction, and overall department performance.

What You'll Bring

• Three or more years of leadership experience in heavy-duty truck, fleet, automotive, heavy equipment, or related service operations.
• Previous Service Manager, Assistant Service Manager, Shop Foreman, or equivalent leadership experience preferred.
• Strong understanding of diesel truck service operations.
• Demonstrated ability to lead, coach, and develop high-performing teams.
• Strong financial acumen with experience managing budgets and departmental profitability.
• Excellent customer service and conflict resolution skills.
• Experience using dealership management systems and service software.

Why Join RWC Group?

• Competitive compensation w/ performance-based incentive opportunity
• Medical, Dental & Vision Insurance
• Company-paid Life Insurance, Short-Term Disability and Long-Term Disability
• 401(k) with Company Match
• Paid Time Off and Holidays
• Leadership development opportunities

Why This Role Matters

Our Service Managers don't simply oversee repairs—they lead people, develop future leaders, build customer trust, and drive the success of their dealership. They are the operational heartbeat of our service departments and play a critical role in delivering the exceptional experience our customers have come to expect.

RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.