Service Manager

Hireology; Tye (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Job summary

Hireology is seeking a Service Manager to proactively develop and oversee the service department's operations, with focus on customer and employee satisfaction and profitability.

You will lead daily service activities, build relationships with customers, drive service sales, manage budgets and KPIs, and foster an inclusive team culture.

Qualifications

• High school education or equivalent.
• Bachelor’s degree in business, management, technical, or related field (or equivalent experience).
• Relevant dealership experience preferred.
• CDL may be required or obtainable.

Responsibilities

• Oversee daily service department operations.
• Build and manage strong customer relationships.
• Drive service solution sales.
• Manage service department performance and budgets.
• Foster a collaborative, accountable team culture.

Skills

Business acumen

Team leadership

Product knowledge

Resource planning

Safety standards

Communication

Service excellence

Team motivation

Problem solving

Education

High school diploma

Bachelor's degree

Further education

CDL

Job description

Service Manager

Department:Service
Reports To:Service Director / Branch or General Manager

Overview

The Service Manager’s main responsibility is to proactively develop and manage the service department business and operations in a way that maximizes customer and employee satisfactions, as well as positively contributes to the business performance and overall company profitability.

Benefits

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Competitive Wages
• Flexible Scheduling

Key Responsibilities

• Oversee daily service department operationsby leading staff, managing schedules, ensuring workflow efficiency, maintaining shop standards, monitoring tool and equipment condition, enforcing parts and warranty procedures, and addressing deviations through proper action and escalation.
• Build and manage strong customer relationshipsby addressing current and future service needs, resolving complex complaints, supporting technical issue resolution, and representing the department in customer interactions and meetings.
• Drive service solution salesby developing and promoting the service portfolio, aligning offerings with customer needs, coordinating sales activities, ensuring effective team communication, monitoring pricing strategies, and collaborating across departments to support business objectives.
• Manage service department performanceby monitoring budgets, KPIs, and operational targets; analyzing financials and warranty data; ensuring regulatory compliance; and driving continuous improvement initiatives to achieve business goals.
• Foster a collaborative, inclusive, and accountable team cultureby promoting professional development, maintaining confidentiality, encouraging continuous learning, and leading by example to support departmental and organizational goals.

General Knowledge and Skills You Will Need

• Apply business acumento understand operations and drive improved service performance and profitability.
• Lead and develop individuals and teamsby aligning performance with goals, resolving conflicts, and ensuring policy adherence.
• Maintain up-to-date knowledgeof International Motors and IC Bus products to effectively support customer needs and business processes.
• Plan, allocate, and manage resources—human, physical, informational, and financial—to achieve organizational objectives.
• Uphold safety and health standardsby following policies to ensure a safe, compliant, and sustainable work environment.
• Communicate openly and respectfullywith stakeholders, fostering dialogue, building consensus, and promoting clear interactions.
• Deliver service excellencethrough ongoing engagement, expert guidance, and promoting a culture of accountability.
• Inspire and energize teamsby fostering purpose, resilience, and a drive for excellence.
• Resolve complex issuesby guiding root cause analysis and coaching for lasting solutions.

Desired Education & Experience

• High school education or equivalent
• Bachelor’s degree in business, management, technical, or related field or equivalent experience • Relevant work experiences in a dealership position recommended
• Further education in a relevant field
• Currently maintains or can obtain Commercial Driver’s License (CDL)

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions andduties as circumstancesdictate. We are an Equal Opportunity Employer.