Service Manager

MICHIGAN IMPLEMENT INC; Carrington (ND); On-site; USD 55,000 - 85,000; Full time

Job summary

Leading Edge Equipment in Carrington, ND is seeking a Service Manager to lead our service department and drive profitability by optimizing processes and coordinating a skilled team of technicians.

You will supervise service staff, coordinate workflows, ensure timely work orders, and maintain strong customer satisfaction while upholding safety standards and company policies.

Qualifications

• Requires high school diploma or GED.
• Experience supervising or leading a team preferred.
• Valid driver’s license required.

Responsibilities

• Manage service operations to maximize ROI by optimizing department processes.
• Schedule and assign jobs to technicians according to skills.
• Review work orders for accuracy before billing customers.

Skills

Leadership

Communication

Teamwork

Diagnostics

Microsoft Office

John Deere Knowledge

Customer Service

Supervisory

Safety

Education

High School Diploma or GED

Tools

Service ADVISOR

Microsoft Office

Diagnostic tools

John Deere apps

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

Full Time Regular Carrington, ND, US

3 days ago Requisition ID: 1069

Leading Edge Equipment is a fast growing, family-owned John Deere dealership with locations in Michigan, Devils Lake, Hampden and Carrington, ND. We are focused on career development and promotion – people are at the core of everything we do! If you are looking for a career and not just a job, you are in the right place!

Leading Edge Equipment is searching for a highly motivated candidate to join our team as a Service Mangerbased in our Carrington, ND dealership. As part of our team, you will manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Supervision of Service Coordinator, Service Technicians, and John Deere Tech Students. This position reports to our Director of Aftermarket, Vic Park.

What you’ll focus on:

• Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction
• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures that all service warranty claims within the required timeframe to receive maximum credit
• Attracts, retains, and assists with development of department personnel
• Executes service department marketing plan with the direction from marketing manager and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Assists with the development and training of service personnel and completes performance reviews of service staff
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products
• All other duties as assigned

What we need from you:

• Ability to lead and work cooperatively in a team environment
• Experience communicating effectively to individuals and groups
• Knowledgeable operating vehicles, tools, and equipment for diagnostic purposes
• Ability to use standard John Deere applications, Microsoft Office, and internet functions
• Experience analyzing and interpreting internal reports
• High School Diploma or GED
• Valid driver’s license required
• Even better if you have (although not required to apply):
  • 2+ years of experience in supervisory role (Shop Foreman, Lead Hand, Supervisor, etc.)
  • Experience in the agricultural, heavy equipment, or related industry
  • Experience using Service ADVISOR or other computer based diagnostic repair tools
  • Demonstrated experience consistently meeting performance metrics
  • CDL (Commercial Driver’s License)

Leading Edge Equipment is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.