Service Manager

RDO Equipment Co.; Mills (WY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Bonus potential 24%

Benefits package

Positive team culture

Job summary

RDO Equipment Co. is seeking a Service Manager to lead a team of technicians, manage work orders, oversee scheduling and build strong customer relationships in a busy shop environment.

You will drive service excellence by coordinating workflows, communicating clearly with customers and team members, and developing a high-performance service culture. This role offers a $75,000-$90,000 salary with a 24% bonus potential and comprehensive benefits in a company that values teamwork, training and

Qualifications

• Experience leading a service team in a shop setting.
• Strong communication with customers and technicians.
• Ability to manage schedules and work orders.
• Willingness to learn and adapt in a heavy equipment environment.

Responsibilities

• Manage work orders from opening to closing.
• Schedule technicians and manage workflows.
• Deliver top-notch service to customers during repairs.
• Communicate clearly with teams and customers.
• Lead and develop the service team to high performance.
• Build strong customer relationships and ensure satisfaction.
• Refer to full job description for complete duties.

Skills

Leadership

Customer service

Team management

Scheduling

Communication

Tools

CRM software

Work order systems

Job description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you're proud of.

What's In It For You

• $75,000-$90,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co. where you'll enter a team of people passionate about heavy construction machinery, parts and service. The teams in our Mountain Construction stores supply and service machinery from manufacturers like John Deere, WIRTGEN Group and Topcon. This machinery is vital to progress in industries like mining, construction and oil and gas. Join our team and make an impact on your community and beyond.

What You Will Do

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management:It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You're passionate about delivering top-notch customer experiences.
• Tech-Savvy: You're confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here

• Close-knit group: Everyone, from parts and service to sales, works together to serve the customer and grow the business.
• Team building: Our team gets together for a lot of meals at the shop, including a chili cook-off every year.
• Geography: Skiing and lakes are all within about 30 minutes of town. There is also a diverse culture in Casper.
• Training and development: The team in Casper is really big on training. The team is always informed on what is going on at John Deere.
• Equipment variety: We work on and with a lot of different kinds of machines, this is especially a perk for our technicians.