Service Manager

Methuen CDJR; Methuen (MA); On-site; USD 125,000 - 205,000; Full time

Benefits offered by this job

Medical / Health insurance

Gross, HPR, CSI, and net-profit bonuse

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid time off (PTO)

Employee vehicle purchase discounts

Mopar leadership & fixed-ops training

Job summary

Methuen CDJR is hiring a Service Manager to lead the service department at our brand-new Methuen store. You will own the service drive, the shop floor, the numbers, and the team, supervising Service Advisors, Dispatcher, Technicians, Lube Techs, and Porters.

This P&L role rewards performance with a base plus bonuses on customer-pay gross, hours per RO, CSI, and department net profit, with top earners achieving strong CSI and revenue targets in a modern, state-of-the-art dealership environment.

Qualifications

• 3+ years of automotive Service Manager experience required.
• CDJR / Mopar dealership service leadership experience strongly preferred.
• Proven track record of driving customer-pay gross, HPR, and department net while holding CSI.

Responsibilities

• Own the full P&L of the service department - customer-pay, warranty, and internal.
• Lead Service Advisors, Dispatcher, Technicians, Lube Techs, and Porters - hire, train, coach, and hold accountable.
• Drive customer-pay gross, hours per RO, effective labor rate, and dispatch efficiency.
• Own CSI - every customer, every RO, every survey; recover unhappy customers personally when it matters.
• Manage shop capacity, technician productivity, and proficiency; balance the schedule against demand.
• Partner with the Parts Manager on stocking, campaigns, and back-counter flow.
• Execute Mopar / FCA warranty policies with clean claims and low chargebacks.
• Run daily save-a-RO, hold weekly one-on-ones with advisors, and lead monthly team meetings.
• Recruit, hire, and onboard technicians and advisors - build the bench.
• Own service marketing, retention campaigns, and equity / service-to-sales opportunities in partnership with the BDC.
• Report to the GM on department performance, KPIs, and forecast.

Skills

Service leadership

P&L management

Team leadership

Customer-pay performance

Warranty knowledge

Tools

Reynolds

CDK

Dealertrack

Job description

NOW HIRING

SERVICE MANAGER

$125,000-$205,000 / Year Full-Time In-Person

Methuen,MA Brand-newstate-of-the-artfacility

EARN $125,000-$205,000 / YEAR

Base + gross, hours-per-RO, CSI, and department net bonuses

ABOUT METHUEN CDJR

Methuen CDJR - part of The Best Automotive Group - is opening a brand-new Chrysler, Dodge, Jeep, and Ram dealership in the heart of the Merrimack Valley, and we're building the fixed-ops leadership team from the ground up. We are an established, family-oriented automotive group with a strong reputation for integrity, professionalism, and outstanding customer service throughout the region.

Our reputation is built on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. What makes us different is our people - accessible, knowledgeable, accountable, and committed to doing things the right way.

ABOUT THE ROLE

We're hiring a Service Manager to run the service department at our brand-new Methuen CDJR store. You will own the service drive, the shop floor, the numbers, and the team. Service Advisors, Dispatcher, Technicians, Lube Techs, and Porters all report through you. This is a P&L seat - you're running a business inside the business, and you'll have the tools, the equipment, and the leadership backing to do it right.

Compensation: $125,000-$205,000 per year (base + bonuses on customer-pay gross, hours per RO, CSI, and department net profit). Top of the range goes to proven CDJR / high-volume Service Managers who can hit numbers and hold CSI at the same time.

RESPONSIBILITIES

• Own the full P&L of the service department - customer-pay, warranty, and internal
• Lead Service Advisors, Dispatcher, Technicians, Lube Techs, and Porters - hire, train, coach, and hold accountable
• Drive customer-pay gross, hours per RO, effective labor rate, and dispatch efficiency
• Own CSI - every customer, every RO, every survey; recover unhappy customers personally when it matters
• Manage shop capacity, technician productivity, and proficiency; balance the schedule against demand
• Partner with the Parts Manager on stocking, campaigns, and back-counter flow
• Execute Mopar / FCA warranty policies with clean claims and low chargebacks
• Run daily save-a-RO, hold weekly one-on-ones with advisors, and lead monthly team meetings
• Recruit, hire, and onboard technicians and advisors - build the bench
• Own service marketing, retention campaigns, and equity / service-to-sales opportunities in partnership with the BDC
• Report to the GM on department performance, KPIs, and forecast

QUALIFICATIONS

• 3+ years of automotive Service Manager experience required - this is not an entry-level role
• CDJR / Mopar dealership service leadership experience strongly preferred
• Proventrack recordof driving customer-pay gross, HPR, and department net while holding CSI
• Deep understanding of warranty submission,op-codes, labor times, and manufacturer policy
• Strong recruiter, coach, and leader - you can build and retain a team
• Proficiency with dealership DMS (Reynolds, CDK, Dealertrack) and manufacturer service systems
• Excellent leadership, communication, and follow-through skills
• Process-driven leader who runs the day - not the other way around
• Valid driver's license with a clean driving record

WHY JOIN OUR TEAM

Brand-new shop. Modern equipment. New inventory. Dedicated dispatcher and BDC to feed the drive. A parts department being built alongside you. And a leadership team that respects fixed ops as the profit engine it is. Real bonus plan. Real growth path to Fixed Operations Director and GM across The Best Automotive Group. Come build the department the way it should be built.

WHAT WE OFFER

• $125,000-$205,000/yr earning potential
• Medical / Health insurance
• Gross, HPR, CSI, and net-profit bonuses
• Dental insurance
• Demonstrator vehicle program
• Vision insurance
• 401(k) with company match
• Life insurance
• Paid time off (PTO)
• Employee vehicle purchase discounts
• Mopar leadership & fixed-ops training
• Clear path to Fixed Ops Director / GM

Pre-Employment Screening:

All applicants must successfully complete pre-employment screening, including a background check, motor vehicle record (MVR) review, and drug testing, as a condition of employment.

Equal Opportunity Employer

Methuen CDJR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you require an accommodation.