Service Manager

Sunstate; Memphis (TN); On-site; USD 60,000 - 79,000; Full time

Benefits offered by this job

Company cellphone

Laptop provided

Truck provided

Quarterly bonus

Annual bonus

Free equipment rental

My Holiday

Medical insurance after 1 month

401k with company match

Job summary

Sunstate Equipment Co. in Memphis, TN is hiring a Service Manager to lead shop and field service teams, ensuring equipment availability and safety compliance. The role requires developing plans, coordinating with Sales and Operations, and driving improvements in service performance while mentoring staff.

We offer a generous benefits package and a strong culture focused on safety, people, and career growth. This position is full-time in our Memphis location and pays annually, with weekly

Qualifications

• Minimum 2 years’ experience leading others.
• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
• Previous service/maintenance experience preferred.
• Strong leadership, organizational, and time management skills.
• Strong communication skills to motivate and guide others.
• Adhere to safety policies, procedures, and guidelines.
• Strategic mindset for short- and long-term planning.

Responsibilities

• Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed.
• Develop strategic and tactical plans to achieve goals effectively.
• Coordinate with Sales and Operations to meet rental contract obligations.
• Lead continuous improvement across service performance metrics.
• Guide the team in meeting performance, productivity, and efficiency standards.
• Establish clear responsibilities and streamlined processes for monitoring work.

Skills

Leadership

Communication

Strategic thinking

Time management

Job description

Memphis
3017 Ferrell Park Cove
Memphis, TN 38116, USA

Description

Service Manager

Sunstate Equipment Co.: Where Safety and People are Core Values

We care about our People and it shows!

Hiring Immediately;

$68,278 - $90,155 Salary dependent on experience; PAID WEEKLY!

Sunstate's Advantages

• Company cell phone, laptop and truck provided
• Bonus Incentive on a quarterlybasis and annual basis
• Rent ANY of our equipment for FREE
• Unique “My Holiday” benefit lets you celebrate any holiday without using personal time!
• Medical, dental, and vision insurance eligibility after first full month of employment.
• 401 Retirement Plan with up to 6% company match after 90 days.

Position Responsibilities

• Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed
• Develop both strategic and tactical plans to achieve established goals effectively
• Establish a partnership with Sales and Operations teams to coordinate realistic timelines to fulfill rental contract obligations to achieve success on commitments.
• Lead continuous improvement efforts across all service performance metrics
• Guide the team in meeting performance, productivity, and efficiency standards
• Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes
• Ensuring that all shop activities comply with relevant safety regulations and standards. This includes providing safety training to staff, implementing safety protocols, and maintaining a safe work environment
• Delegate and direct service tasks to technicians while monitoring progress
• Exhibit engaged leadership through behavioral coaching and mentorship
• Conduct interviews to identify and select top talent through assessment of candidates’ skills, experience, and alignment with operational requirements
• Conduct performance evaluations and provide immediate coaching and guidance for performance enhancement
• Oversee productivity and manage scheduling of team members to optimize efficiency, analyze metrics to identify improvement opportunities and recommend viable solutions
• Conduct audits of records to ensure accuracy and quality standards in equipment maintenance and repair including field service paperwork and work orders

Position Requirements

• Minimum 2 years’ experience leading others, either formally or informally
• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
• Previous service/maintenance experience preferred
• Strong leadership, organizational, and time management skills, with the ability to work independently.
• Strong communication skills to include active listening and assimilating information; to facilitate clear leadership communication to motivate and guide others
• Consistently adhere to safety policies, procedures, and guidelines
• Demonstrate a strategic mindset in developing short-term and long-term plans to optimize results
• Safe working knowledge of shop tools and equipment
• Adaptability to thrive in a fast-paced, continuously improving environment within a growing company

Why Choose Us?

At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can’t help but feel the close-knit work-family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we’re constantly evolving our resources to provide our people with tools to make their lives easier!

Be YOU at Sunstate

At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry

Sunstate Equipment Co. is an Equal Opportunity Employer

A Drug Free Workplace and Participates in E-Verify

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.