Service Manager

Xylem; Lowell (MA); On-site; USD 95,000 - 135,000; Full time

Job summary

Xylem is seeking a Service Manager with electrical and mechanical experience to lead field service professionals across one site and multiple locations. The role emphasizes strategic and tactical management, budget oversight, and workforce planning.

You will drive safety, customer satisfaction, and operational excellence while leveraging regional resources to meet service center objectives. Join Xylem to contribute to water technology solutions and be part of an inclusive, high-impact team.

Qualifications

• Working experience with electrical and mechanical equipment.
• Ability to create and maintain safe working environments and culture.
• Defines and drives customer management, employee management, safety management, and leadership skills.
• Demonstrates leadership with innovation, accountability and empowerment.
• Demonstrates agility in responding quickly to customer issues.
• Operational and strategic management.
• Autonomy to make decisions impacting divisional and cross-functional scope.
• Ensures cost/revenue support the financial goals of the P&L.
• Provides proactive direction to commercial teams to achieve service center objectives.
• May supervise sales and other commercial colleagues.
• Demonstrates leadership across organizational boundaries with communication, collaboration, DEI and innovation.

Responsibilities

• Provide tactical and strategic leadership to field service professionals at a larger site and/or multiple locations.
• Set department budgets and manage expenses.
• Address employee relations issues and translate customer requirements into workforce plans and objectives.
• Monitor product, system, and water quality and maintain appropriate inventory levels.
• Leverage region-wide resources and partner with stakeholders to ensure successful customer and business outcomes.
• Demonstrate leadership behaviors across the organization with candid communication and collaboration.

Skills

Electrical equipment

Mechanical equipment

Leadership

Budget management

Workforce planning

KPI / metrics

Job description

Onsite

Lowell, Massachusetts

Beverly, Massachusetts

Tewksbury, Massachusetts

Full time

R50191

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Service Manager with ( electrical/mechanical ) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development.

This role is involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives.

This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Working experience with electrical and mechanical equipment

Create and maintain safe working environment and culture within the organization

Take care of company property

Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills

Demonstrates high impact culture through innovation, accountability and empowerment

Is agile in responding quickly to customer issues

Operational and strategic management

Autonomy to make decisions that impact divisional and cross-functional / commercial span of control

Ensures cost/revenue support the financial goals of the P&L

Provides proactive direction to commercial teams to ensure service center objectives are achieved

May provide direct supervisor to sales and other commercial colleagues

Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements:

Some travel required

<5% travel depending on division & location (overnight stays, away from home)

Driving Requirements:

Driver Application for Employment

Motor Vehicle Report (MVR)

Forms:

Driver Disclosure and Release

Employee Applicant Drug and Alcohol Statement

FMCSA Certificate of Awareness

Driver Certificate of Violations

Driver Statement of On Duty Hours Road Test

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position

#LI-NP1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affiantative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe

can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for

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( https://www.xylem.com/en-us/careers/working-at-xylem/ )

Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging.

( https://www.xylem.com/en-us/careers/inclusion-and-belonging/ )