Senior Field Service Technician

Xylem; Randolph (MA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health, Dental & Vision

Retirement plan

PTO & holidays

Career development

Wellness & rewards

Job summary

Xylem is seeking a motivated Senior Field Service Technician to perform field service activities at customer sites in a safe and efficient manner in Randolph, MA. The role involves installations, issue identification, and direct customer interaction across multiple sites and technologies.

Ideal candidates bring hands-on experience in HVAC, electrical, plumbing, or mechanical systems, a valid driving record, and 2–5 years of technical work history.

Qualifications

• HS diploma or equivalent.
• Ability to pass background check and pre-employment drug screen.
• Clean driving record.
• Water treatment experience preferred.
• HVAC experience preferred.
• 2 to 5 years of technical work experience.

Responsibilities

• Execute field service activities at customer sites in a safe and efficient manner.
• Installations, identify safety issues and remedy them when needed.
• Interface with customers and support multiple sites/technologies.
• Maintain safe working environment and uphold company property.
• Collaborate in a team environment and show willingness to learn.
• Demonstrate critical thinking and troubleshoot effectively.

Skills

Electrical

Mechanical ability

Customer service

Critical thinking

Troubleshooting

Microsoft Office

Communication

Teamwork

Education

HS diploma or equivalent

Job description

Onsite

Randolph, Massachusetts

Full time

R42347

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

The Senior Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes works with civil and mechanical equipment conditions, conducts installations and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.

Who We Are Looking For:

Xylem is seeking mechanically inclined professionals who are passionate about hands‑on work and problem‑solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world . If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization

• Take care of company property

• Demonstrates high impact culture through innovation, accountability and empowerment

• Must be able to function in a team environment

• Willingness to learn

• Usually works with direct supervision but can work independently if needed

Travel Requirements:

• Local travel

Qualifications:

• HS diploma or equivalent

• Ability to pass background check & pre-employment drug screen

• Clean driving record

• Water treatment experience highly preferred

• HVAC experience highly preferred

• 2 to 5 years of technical work experience

Skill Requirements:

• Electrical, mechanical ability

• Lead by example

• Work without direct supervision

• Technically sound

• Experience with Microsoft Office including smart devices

• Must have customer service experience

• Demonstrates critical thinking and troubleshooting ability

• Synthesizes technical information and communicates it clearly

• Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways

What we offer:

• Health, Dental and Vision insurance available on your 1st day of employment

• Generous retirement savings plan

• Generous PTO package and paid holidays

• Career progression and development plans

• Company wellness, rewards and recognition, and employee discount programs

The estimated salary range for this position is $28 to $32/hourly. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and  Aff

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues.

Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.