Service Manager

Xylem; Tewksbury (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible Time Off

Health insurance

Dental insurance

Vision insurance

Investment savings plan

Job summary

Xylem is seeking a Service Manager with strong electrical and mechanical experience to lead field service professionals at a major site or multiple locations. The role involves strategic and tactical management, budget adherence, workforce planning, and aligning service activities with customer requirements and KPIs.

You will partner with operations, safety, and commercial teams to drive performance, reduce downtime, and maintain high service standards across locations.

Qualifications

• Experience leading field service teams with electrical/mechanical focus.
• Ability to translate customer requirements into workforce plans
• Strong leadership, communication and problem solving skills

Responsibilities

• Provide tactical and strategic leadership to field service professionals across a large site or multiple locations
• Set department budgets and manage expenses; workforce planning and employee relations
• Monitor KPIs, ensure safety, and drive service center objectives through cross-functional collaboration
• Demonstrate accountability, innovation and DEI in leadership behaviors
• Travel up to <5% as needed to support locations

Skills

Electrical equipment

Mechanical equipment

Leadership

Budget management

Workforce planning

Customer management

Safety management

Cross-functional leadership

Operations management

Team leadership

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Service Manager with (electrical/mechanical) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development.

This role is involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives.

This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Working experience with electrical and mechanical equipment

• Create and maintain safe working environment and culture within the organization

• Take care of company property

• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills

• Demonstrates high impact culture through innovation, accountability and empowerment

• Is agile in responding quickly to customer issues

• Operational and strategic management

• Autonomy to make decisions that impact divisional and cross-functional / commercial span of control

• Ensures cost/revenue support the financial goals of the P&L

• Provides proactive direction to commercial teams to ensure service center objectives are achieved

• May provide direct supervisor to sales and other commercial colleagues

• Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements:

• Some travel required

• \<5% travel depending on division & location (overnight stays, away from home)

Driving Requirements:

• Driver Application for Employment

• Motor Vehicle Report (MVR)

Forms:

• Driver Disclosure and Release

• Employee Applicant Drug and Alcohol Statement

• FMCSA Certificate of Awareness

• Driver Certificate of Violations

• Driver Statement of On Duty Hours Road Test

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position

#LI-NP1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Aff ...

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation