Service Manager

Morgan Properties; Louisville (KY); On-site; USD 93,677,000 - 100,565,000; Full time

Benefits offered by this job

$1,500 Sign On Bonus

Up to 100% Rent Discount

Medical, Dental, and Vision Benefits

401(k) Retirement Plan with Company M"

Generous PTO including 10 holidays per

On-Call Appreciation: $15/day for on‑d

Morgan Essentials: $300 quarterly

Job summary

Morgan Properties in Louisville, KY is seeking a Service Manager to lead day-to-day maintenance operations at Crescent Centre. This full-time role oversees a 209-unit community, coordinates apartment turns, and ensures timely, resident-focused service.

The role requires hands-on maintenance experience, strong technical skills, and excellent organization. You will balance priorities, work with a Maintenance Technician, and participate in on-call rotations to maintain property conditions.

Qualifications

• Minimum of 3 years of relevant maintenance experience.
• Multifamily maintenance experience strongly preferred.
• Strong troubleshooting across HVAC, appliances, plumbing, electrical, and general property maintenance.
• High level of customer service and comfort interacting with residents, office staff, vendors, and leadership.

Responsibilities

• Oversee daily maintenance operations and supervise the team.
• Prioritize and complete work orders with timely follow-up and documentation.
• Manage apartment make-readies and preventative maintenance activities.
• Coordinate vendor work and maintain organized shop inventory.
• Utilize property management/work order systems to track activity and documentation.
• Participate in on-call rotation and respond to emergencies as required.

Skills

Maintenance management

Customer service

Troubleshooting

Organization

Driver's license

Tools

Property management software

Work order systems

Job description

Advance Your Maintenance Career with Morgan Properties

$1,500 Sign On Bonus

Now Hiring a Service Manager in Louisville, KY!

We are seeking a hands-on, experienced Service Manager to oversee maintenance operations for Crescent Centre in Louisville, KY. In this full-time role, you will lead day-to-day maintenance at the 209 -unit community while working alongside a Maintenance Technician to ensure work orders, apartment turns, preventative maintenance, and resident needs are handled efficiently.

This role is ideal for an experienced maintenance professional who brings strong technical skills, organization, and a customer-focused approach and is comfortable balancing priorities.

As a Service Manager, You Will Be Expected To

• Oversee daily maintenance operations.
• Prioritize and complete work orders while ensuring timely follow-up and documentation
• Manage apartment make-readies and preventative maintenance activities
• Troubleshoot and repair HVAC systems, appliances, plumbing, electrical, and general maintenance issues
• Coordinate and oversee vendor work as needed
• Maintain an organized maintenance shop and appropriate inventory of tools, materials, and supplies
• Partner closely with residents, office team members, vendors, and leadership to deliver a high level of customer service
• Utilize property management and work order systems to track maintenance activity and document follow-up
• Ensure emergency preparedness and participate in the on-call rotation
• Maintain a hands-on presence while helping prioritize and direct daily maintenance needs

Compensation & Incentives

• Pay Range: $33.00 – $35.00 per hour
• Up to 100% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 holidays per year and sick leave

Hours & Schedule

• Monday – Friday: 8:00 AM – 5:00 PM
• Paid rotating on-call participation
• Must be available and prepared for emergency events
• Schedule subject to change based on business needs

What We’ll Expect From You

• Minimum of 3 years of relevant maintenance experience
• Prior multifamily maintenance experience strongly preferred
• Strong troubleshooting skills across HVAC, appliances, plumbing, electrical, and general property maintenance
• Strong organizational skills with the ability to prioritize work across multiple communities
• High level of customer service and comfort interacting with residents, office team members, vendors, and leadership
• Strong technology proficiency, including property management/work order systems and accurate documentation
• Active and valid driver’s license and personal vehicle
• HVAC/EPA certification preferred

#AC4551

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.