Service Manager

Simple; Louisville (KY); On-site; USD 52,000 - 78,000; Full time

Job summary

NOVO Health Services in Louisville, KY seeks a Service Manager to own the routes, lead the team of Route Service Representatives, and ensure impeccable customer experience.

You will hire, train, and coach RSRs, cover routes during absences, manage audits and route reconciliations, and drive safety and efficiency across the fleet while delivering on commitments to hospital clients.

Qualifications

• High School Degree.
• Experience in managing teams or routes preferred.
• Customer-centric mindset and strong leadership skills.
• Knowledge of DOT/FMCSA compliance and vehicle safety.

Responsibilities

• Hire, train, develop, and coach Route Service Representatives (RSRs).
• Cover routes during absences and manage route logistics.
• Run routes when needed and ensure on-time delivery and service.
• Oversee audits, scrub counts, route reconciliations, and truck maintenance logs.
• Maintain linen reconciliation and ensure customer satisfaction with the right product, quantity, and delivery window.
• Drive responsibility for fleet safety and compliance with regulations.

Skills

Leadership

Management experience

Customer focus

DOT/FMCSA compliance knowledge

Financial acumen

Education

High School Diploma

Bachelor's degree (a plus)

Job description

Own the Routes. Own the Team. Own the Customer Experience.

Service Manager | Louisville, KY | NOVO Health Services

This isn't a desk job managing from a distance. You'll hire, train, and coach the Route Service Representatives who deliver clean linen and pick up soil product every day — and you'll be ready to run a route yourself when the business needs you to. Your fleet, your team, your accounts, your results.

NOVO Health Services keeps hospitals running by keeping their linen supply moving. We're an essential part of the healthcare system — and growing fast. That growth means real advancement paths for leaders who can deliver.

What makes this different:

• Full ownership of the customer experience. You manage the daily account functions — audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation — that determine whether customers stay.
• Real leadership, not just supervision. You hire, train, develop, and coach your RSRs so each one delivers on the simple pledge: the right product, the right quantity, in the right time window.
• You're in it. You'll cover routes during absences, run route logistics around vacations and holidays, and act as RSR during a market startup — this is a leader who works alongside the team, not above it.
• Work that matters. Every route keeps hospitals stocked and patients cared for.

You're the right fit if you:

• High School Degree,
• Bring previous management experience and strong leadership skills, ideally in a route-based or distribution environment
• Have a demonstrated quality focus and a customer-centric mindset
• Know your way around DOT/FMCSA compliance and can keep a fleet safe, clean, and road-ready
• Bring financial awareness and are comfortable with the numbers behind the routes you run
• Can adapt fast — competing demands and a rapidly growing customer base don't rattle you
• Have reliable transportation and can pass customer credentialing requirements

A bachelor's degree is a plus, but we care more about what you've actually run and delivered.