Service Manager

quala; Linden (NJ); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) with generous employer match

Paid time off

10 Paid holidays

Health savings account & Flexible ...

Life insurance

Parental leave

Tuition reimbursement

Job summary

Depot Connect International (DCI) in Linden, NJ is seeking a Service Manager to lead our local operations and staff, ensuring world-class customer service and branch performance. The role supervises scheduling, work flow, and compliance with NTTC, ASME, and CFR regulations, while developing staff knowledge and driving continuous improvement across parts, fleets, and tank trailer service.

Candidates should demonstrate strong communication, analytical, and decision‑making abilities with a

Qualifications

• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Excellent oral and written communication and interpersonal skills.
• Highly analytical and well organized; proficient with computers and related software.
• Strong decision-making, problem solving and time management skills.
• Must be ethical in all job related activities.
• Degree in Operations Management or related discipline preferred.

Responsibilities

• Interact with customers, assessing their service needs and quoting work as requested.
• Delegate workloads and actively support growth.
• Oversee open order aging report ensuring final invoices are presented timely with every repair.
• Oversee the scheduling and work flow through the shop.
• Ensure employees are qualified to perform the work being assigned.
• Interpret and ensure that all NTTC, ASME/National Board and CFR regulations are followed.
• Develop and maintain a high level of product knowledge within your staff.
• Evaluate employee’s skills and recommend training as required.
• Review and present requisitions when additional tooling is required.
• Maintain appropriate departmental staffing in balance with branches requirements.
• Provide daily reporting and all other duties assigned by the Branch Manager.
• Advise and assist in the hiring process for department staff.
• Conduct performance evaluations annually or as required for department staff.
• Know and enforce company policies and procedures.

Skills

Customer service

Analytical thinking

Time management

Communication skills

Problem solving

Education

Operations Management degree or related business discipline

Job description

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

We are searching for a Service Manager for our Linden, NJ facility to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals. This is a working Supervisor position.

Essential Job functions:

• Interact with customers, assessing their service needs and quoting work as requested
• Delegate workloads and actively support growth.
• Oversee the open order aging report ensuring final invoices are presented timely with every repair.
• Oversee the scheduling and work flow through the shop.
• Ensure employees are qualified to perform the work being assigned
• Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed.
• Develop and maintain a high level of product knowledge within your staff.
• Evaluate employee’s skills and recommend training as required.
• Review and present requisitions when additional tooling is required.
• Maintain appropriate departmental staffing in balance with branches requirements.
• Provide daily reporting and all other duties assigned by the Branch Manage.
• Advise and assist in the hiring process for department staff.
• Conduct performance evaluations annually or as required for department staff.
• Know and enforce company policies and procedures.

Skill Requirements:

• Excellent oral and written communication and interpersonal skills.
• Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and
• Have strong decision-making, problem solving and time management skills.
• Must be ethical in all job related activities.
• 5 years’ experience in parts, fleets, and tank trailer service/repair preferred.
• Degree in Operations Management or other business-related discipline is preferred.
• Strong attention to detail when overseeing testing and completing required documentation
• Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system

DCI Benefits:

• Medical, Dental and Vision Insurance
• 401(k) with generous employer match
• Paid time off
• 10 Paid holidays
• Optional Health savings account & Flexible spending account
• Life insurance
• Parental leaveTuition reimbursement