Service Manager

Parkwayoflexington; Lexington (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee vehicle purchase

Professional development

Job summary

Parkway Ford of Lexington in Lexington, NC is seeking an experienced Automotive Service Manager to lead our service department and drive performance. You will mentor service advisors and technicians, ensure accurate repairs, and maintain customer satisfaction with effective communication and accountability.

The ideal candidate has a hands-on automotive background, Ford dealership exposure, and strong leadership skills to align with dealership goals and regulatory requirements.

Qualifications

• Strong automotive technical background required.
• Previous service leadership experience preferred.
• Ford dealership experience and familiarity with Ford service processes preferred.
• Excellent communication and customer-service skills.
• Valid driver’s license and clean driving record.

Responsibilities

• Manage the daily operations of the service department.
• Lead, coach, and develop service advisors and technicians.
• Establish and enforce performance expectations and accountability.
• Monitor productivity, labor sales, warranties, and profitability.
• Review repair orders for accuracy and compliance with Ford requirements.
• Ensure timely diagnostics, estimates, and customer communications.
• Collaborate with Parts to improve workflow and repair times.
• Schedule, manage workload, and conduct performance reviews.
• Ensure proper documentation of warranty repairs and claims.
• Maintain a clean, safe, and professional shop environment.

Skills

Automotive technical expertise

Leadership

Customer service

Communication

Time management

Training & development

Education

High school diploma or equivalent

Job description

Automotive Service Manager

Parkway Ford of Lexington – Lexington, NC

Parkway Ford of Lexington is seeking an experienced and motivated Automotive Service Manager to lead our service department. This is an excellent opportunity for a proven automotive professional who can develop employees, improve departmental performance, and provide an exceptional experience for every customer.

The ideal candidate is a hands-on leader with a strong automotive technical background who understands dealership service operations, communicates effectively, holds the team accountable, and works closely with the Parts and Service Director to achieve the dealership’s goals.

Responsibilities

• Manage the daily operations of the service department
• Lead, coach, and develop service advisors, technicians, support staff, and other departmental employees
• Establish clear performance expectations and hold employees accountable
• Monitor department productivity, technician efficiency, labor sales, effective labor rate, customer-pay performance, warranty performance, and profitability
• Review repair orders for accuracy, proper documentation, and compliance with dealership and Ford Motor Company requirements
• Maintain a strong focus on customer satisfaction and resolve customer concerns professionally and promptly
• Ensure customers receive timely updates, accurate estimates, and clear explanations of recommended repairs
• Work closely with the Parts Department to improve workflow, parts availability, and repair completion times
• Manage shop capacity, technician workload, scheduling, and appointment flow
• Conduct regular departmental meetings and individual performance reviews
• Ensure warranty repairs and claims are properly documented and completed according to manufacturer guidelines
• Monitor comebacks and implement processes to improve repair quality
• Maintain a clean, safe, organized, and professional work environment
• Ensure compliance with dealership policies, OSHA requirements, environmental regulations, and all applicable laws
• Report department results, challenges, and action plans to dealership leadership

Qualifications

• Strong automotive technical background is required
• Previous experience as an automotive technician or in a technical service role is highly preferred
• Previous automotive dealership service management experience is preferred but not required for the right leadership candidate
• Ford dealership experience and familiarity with Ford diagnostic and warranty processes are preferred
• Strong understanding of dealership fixed operations and service department financial performance
• Proven ability to lead, motivate, and develop a team
• Excellent customer-service and conflict-resolution skills
• Strong organizational, communication, and time-management abilities
• Ability to analyze reports, identify performance opportunities, and implement corrective action
• Working knowledge of dealership management systems and manufacturer service processes
• Ability to maintain professionalism in a fast-paced environment
• Valid driver’s license with an acceptable driving record
• High school diploma or equivalent required

What We Offer

• Competitive compensation based on experience and performance
• Leadership opportunity with an established dealership
• Medical, dental, vision, and other available benefits
• Paid time off
• Employee vehicle purchase and service opportunities
• Ongoing training and professional development
• Support from experienced dealership leadership
• A stable work environment with opportunities for long-term growth

About Parkway Ford of Lexington

Parkway Ford of Lexington is committed to providing our customers with a professional, honest, and dependable automotive experience. We believe our employees are the key to our success and are looking for a Service Manager who will lead by example, develop a strong team, and help us continue growing our service operation.

Parkway Ford of Lexington is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.