Service Manager

Aerotek; Kent (WA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Employee assistance program

Weekly pay

Job summary

Aerotek is seeking a Service Manager for its Commercial Plumbing division, based in Kent, WA. This full-time role oversees a dynamic service department, guiding technicians, coordinating dispatch, and driving profitability while ensuring safety and customer satisfaction.

The position focuses on leadership, technical oversight, service-sales support, and collaboration with internal teams to optimize workflows and exceed client expectations.

Qualifications

• Proven leadership in commercial plumbing service.
• Experience troubleshooting plumbing systems in commercial/industrial settings.
• Experience overseeing field service operations, including dispatch coordination.
• Hands-on knowledge of plumbing repair, installation, and maintenance.
• Strong customer service and relationship management.

Responsibilities

• Lead and manage the commercial plumbing service department to achieve performance and profitability goals.
• Supervise service technicians, providing guidance and direction for high-quality work and conduct.
• Oversee dispatch coordination to ensure efficient scheduling and optimal utilization of field resources.
• Maintain strong customer relationships by delivering responsive, professional service.
• Drive service sales growth by identifying opportunities and supporting estimations.
• Ensure service work meets quality standards and customer expectations.
• Monitor departmental financial performance and contribute to budget management.
• Promote and enforce safety compliance across the team.
• Uphold quality control to verify work is accurate and compliant.
• Support field operations by coordinating resources and resolving issues.
• Foster a culture of excellent customer service and proactive problem-solving.
• Collaborate with internal teams to improve processes and efficiency.

Skills

Leadership

Dispatch coordination

Troubleshooting

Customer service

Safety and compliance

Quality control

Communication

Team development

Education

Washington State Journeyman Plumber License

Tools

Estimation experience

Job description

Job Title: Service Manager Commercial Plumbing Job Description

The Service Manager oversees the commercial plumbing service department, providing strong leadership to ensure high performance, profitability, and exceptional customer service. This role manages service technicians and dispatch coordination, drives service sales growth, maintains safety and quality standards, and monitors departmental financial performance. The Service Manager ensures all service work is completed safely, efficiently, and in accordance with company standards while building and maintaining positive customer relationships.

Responsibilities

• Lead and manage the commercial plumbing service department to achieve performance and profitability goals.

• Supervise service technicians, providing guidance, support, and direction to ensure high-quality work and professional conduct.

• Oversee dispatch coordination to ensure efficient scheduling, timely response, and optimal utilization of field service resources.

• Maintain strong customer relationships by delivering responsive, professional, and courteous service.

• Drive service sales growth by identifying opportunities, supporting estimation efforts, and promoting plumbing services to new and existing customers.

• Ensure all service work, including troubleshooting, repair, installation, and maintenance, meets company quality standards and customer expectations.

• Monitor departmental financial performance and contribute to budget management, cost control, and profitability improvement.

• Promote and enforce safety compliance, ensuring that all technicians follow safety policies, procedures, and regulatory requirements.

• Uphold quality control processes to verify that completed work is accurate, reliable, and compliant with applicable codes and standards.

• Support field service operations by coordinating resources, resolving issues, and ensuring efficient workflow.

• Foster a culture of excellent customer service, encouraging proactive communication and problem-solving.

• Collaborate with internal teams to improve service processes, enhance efficiency, and support continuous improvement initiatives.

Essential Skills

• Strong leadership skills with the ability to manage and develop service technicians in a commercial plumbing environment.

• Proficiency in troubleshooting plumbing systems and diagnosing service issues in commercial and industrial settings.

• Experience overseeing field service operations, including dispatch coordination and resource scheduling.

• Hands-on knowledge of plumbing repair, installation, and maintenance services.

• Demonstrated ability to deliver high-quality customer service and maintain positive client relationships.

• Experience in commercial and industrial service operations.

• Ability to support and influence service sales growth through effective communication and technical expertise.

• Commitment to safety compliance and adherence to company and regulatory standards.

• Attention to detail and focus on quality control in all service work.

• Strong organizational and time management skills to handle multiple priorities and deadlines.

Additional Skills & Qualifications

• Washington State Journeyman Plumber License.

• Experience with estimation for plumbing service work.

• Background in commercial plumbing services and related field service operations.

• Ability to collaborate effectively with dispatch, technicians, and other internal stakeholders.

• Strong communication skills for interacting with customers, technicians, and leadership.

• Problem-solving mindset with the ability to make sound decisions in a fast-paced service environment.

Why Work Here?

Join a team that values professionalism, craftsmanship, and customer satisfaction in every aspect of its service operations. You will work in an environment that encourages leadership, continuous improvement, and collaboration across field and office teams. The organization supports your growth by leveraging your technical expertise and operational insight, offering the opportunity to make a direct impact on departmental performance, customer experience, and long-term success.

Work Environment

This role operates within a commercial plumbing service environment that combines office-based coordination with field service support. You will regularly interact with service technicians, dispatch personnel, and customers to ensure timely and efficient delivery of troubleshooting, repair, installation, and maintenance services. The work involves managing multiple service calls, aligning resources, and upholding safety and quality standards in commercial and industrial facilities. Standard business hours apply, with flexibility needed to respond to service demands and urgent issues as they arise. Professional attire is expected in customer-facing and office settings, while technicians follow appropriate workwear and safety gear requirements in the field.

Job Type & Location

This is a Permanent position based out of Kent, WA.

Pay and Benefits

The pay range for this position is $110000.00 - $130000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Medical, Dental, and Vision

Job Type & Location

This is a Permanent position based out of Kent, WA.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Kent,WA.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.