Service Advisor | Maui & Honolulu Regional Application

Swickard Auto Group; Honolulu, Northern (HI, KY); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Career path

Employee vehicle discounts

Job summary

Swickard Auto Group is seeking a Service Advisor for Maui & Honolulu locations. No automotive experience is required; hospitality and guest-facing backgrounds are welcome.

You will be the primary contact for guests, translate repair details into clear language, and manage timelines and estimates to protect guest trust and safety. We offer an aggressive earning opportunity, training from day one, and a hospitality-first culture across Hawaii’s Maui and Honolulu markets.

Qualifications

• Clear, composed communicator able to explain service needs in plain language and follow through with guests.
• Guest-facing background welcomed (service advisor, hospitality, sales, or similar).
• Organized and accurate under the pace of a busy service operation.
• Self-motivated with a drive to serve guests and grow earnings.
• Valid driver's license with a clean driving record.

Responsibilities

• Serve as the primary point of contact for guests through the service process from write-up to delivery.
• Translate repair info into clear communication to earn trust and set expectations.
• Build accurate estimates and commit to realistic timelines.
• Coordinate with technicians and parts to keep workflows moving on schedule.
• Identify and present additional service recommendations to protect safety and performance.
• Deliver a consistent, professional guest experience to keep guests returning.

Skills

Clear communicator

Guest-facing background

Organized

Self-motivated

Driver's license

Job description

Maui, HI | Honolulu, HI | Hawaii | Service Advisor | No automotive experience required | Hospitality and sales welcome | Pipeline | Multiple locations | Veterans encouraged to apply | $40,000 - $100,000+ OTE

Maui & Honolulu Brands Include: Mercedes-Benz

IS THIS YOU?

• You're a clear, composed communicator who builds guest trust naturally -- through honest recommendations, accurate estimates, and following through every time
• You come from service advising, hospitality, sales, or another guest-facing role and you're ready to build a high-earning advisory career at a hospitality-first automotive group
• You're open to what's next and want to be in conversation with Swickard before a specific opening arises

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

We operate multiple dealerships across Maui and Honolulu. When Service Advisor openings arise at any of our stores, we want qualified candidates ready to move. No automotive experience required -- we hire for communication skills, hospitality instinct, and follow-through, and train the brand knowledge. If you're a guest-facing professional in or open to this market, we'd like to start the conversation now.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional guest experience that keeps people coming back

WHAT WE'RE LOOKING FOR

• No automotive experience required -- service advisor, hospitality, sales, or any guest-facing background welcome
• Clear, composed communicator -- able to explain service needs in plain language and follow through without gaps
• Organized and accurate under the pace of a busy service operation
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $40,000 - $100,000+ annually -- specific to each store and opening
• Paid OEM manufacturer and product training from day one
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

WHY SWICKARD AUTO GROUP -- MAUI & HONOLULU

• Island guests return to the service advisors who took care of them -- in Maui and Honolulu, the advisor who communicates clearly and follows through builds lasting loyalty in a community where everyone knows everyone
• Maui and Honolulu are tight-knit communities where your professional reputation compounds faster than almost any mainland market -- doing right by every guest here matters more than anywhere
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• A hospitality-first culture that aligns naturally with Hawaii's values -- the service drive should feel as welcoming as the island itself
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does every day

This isn't a posting for a role that's open today -- it's an invitation to connect. We operate dealerships across Maui and Honolulu and we proactively build service advisor pipelines so that when an opening arises, we're ready to move. If you're open to a conversation about what's possible in Hawaii with Swickard -- we'd like to hear from you.