Service Manager

American Window Products, Inc.; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

American Window Products, Inc. is seeking a Service Manager to oversee daily service operations for residential and light commercial projects in Jacksonville, FL. The role covers scheduling appointments, coordinating service technicians, and ensuring timely repair or replacement work.

You will communicate with customers to assess needs, provide status updates, review work orders, verify materials, and help improve service processes to boost efficiency and customer satisfaction.

Qualifications

• Experience in service operations or field service management within construction, home improvement, or a related trade.
• Strong organizational and coordination skills, including scheduling, task prioritization, and workflow management.
• Effective communication and customer service abilities, with a focus on clear, professional interaction with clients and team members.
• Basic technical understanding of windows, doors, and installation or repair processes, or willingness to learn these systems.
• Ability to lead and support service technicians, provide direction, and foster a safe, respectful work environment.
• Proficiency with standard office software and service management tools for creating, tracking, and documenting work orders.
• Problem-solving skills and sound judgment in handling field issues, scheduling conflicts, and customer concerns.
• High level of reliability and integrity, with attention to detail and commitment to quality and safety standards.
• High school diploma or equivalent required; additional technical or trade training is beneficial.
• Experience in a family-owned or small business environment and familiarity with Northeast Florida markets is a plus.

Responsibilities

• Schedule and coordinate service appointments.
• Manage service technicians and ensure work orders are executed efficiently.
• Ensure timely completion of window and door repair or replacement work.
• Communicate with customers to assess service needs and provide clear updates.
• Review work orders, verify material requirements, and monitor safety standards.
• Collaborate with sales and installation teams to align service activities.
• Maintain accurate records and documentation of service activities.
• Continuously improve service processes to enhance efficiency and customer experience.

Skills

Organizational skills

Coordination

Customer service

Communication

Education

High school diploma

Tools

Service management tools

Job description

Company Description

American Window Products, Inc. is a family-owned and operated window and door replacement company that has served Northeast Florida for over 45 years. The company is known for its long-standing commitment to quality workmanship, reliable service, and customer satisfaction. With deep roots in the local community, American Window Products, Inc. focuses on residential and light commercial projects, offering tailored solutions for property owners. Team members join a stable, established business with opportunities to contribute to a trusted regional brand and grow their careers in the home improvement industry.

Role Description

The Service Manager is a full-time, on-site role based in Jacksonville, FL. This role oversees daily service operations, including scheduling and coordinating service appointments, managing service technicians, and ensuring timely completion of window and door repair or replacement work. The Service Manager communicates with customers to assess service needs, resolve concerns, and provide clear status updates on projects. Responsibilities include reviewing work orders, verifying material requirements, monitoring quality and safety standards, and supporting field teams with troubleshooting and technical guidance. The role also involves collaborating with sales and installation teams, maintaining accurate records, and continuously improving service processes to enhance efficiency and customer experience.

Qualifications

• Experience in service operations or field service management within construction, home improvement, or a related trade.
• Strong organizational and coordination skills, including scheduling, task prioritization, and workflow management.
• Effective communication and customer service abilities, with a focus on clear, professional interaction with clients and team members.
• Basic technical understanding of windows, doors, and installation or repair processes, or willingness to learn these systems.
• Ability to lead and support service technicians, provide direction, and foster a safe, respectful work environment.
• Proficiency with standard office software and service management tools for creating, tracking, and documenting work orders.
• Problem-solving skills and sound judgment in handling field issues, scheduling conflicts, and customer concerns.
• High level of reliability and integrity, with attention to detail and commitment to quality and safety standards.
• High school diploma or equivalent required; additional technical or trade training is beneficial.
• Experience in a family-owned or small business environment and familiarity with Northeast Florida markets is a plus.