LTSA Service Manager

Saft; Jacksonville (FL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Generous compensation

401(k) retirement contribution match at 7%

Tuition reimbursement

Paid holidays

Paid vacation

Job summary

Saft is looking for a Service Manager in Jacksonville who will ensure the safety and satisfaction of customers through operational oversight of equipment at customer sites. This role is crucial in managing post-installation support and service contracts.

The successful candidate will collaborate across teams to enhance service delivery, manage warranties, and provide substantial analytics to improve systems. Additionally, the position offers a comprehensive benefit package including health care, retirement matching, and educational assistance.

Qualifications

• 5+ years of engineering experience or equivalent in service operations.
• Experience managing complex projects across installation and operational phases.
• Good understanding of mechanical, thermal, and electrical industrial equipment.

Responsibilities

• Ensure customer satisfaction.
• Coordinate activities with Contract Manager and Field Services Engineering.
• Develop, record, and track KPIs.

Skills

Technical project execution

Contract management

Financial analysis

Understanding of battery and energy storage market

Project management methodologies

Education

Bachelor's Degree in Engineering Discipline

MBA

Job description

Job Overview

The AMER region Service Manager is responsible for ensuring the safety, reliability, and long‑term satisfaction of customers through the continuous monitoring and operational oversight of Saft equipment installed at customer sites. This role ensures excellence in post‑installation support across the full asset lifecycle, manages warranties, performance guarantees, and maintenance agreements, and ensures contractual service commitments are met or exceeded.

The Service Manager works closely with Customer and Marketing teams to identify growth opportunities in aftermarket services, including recurring service contracts and spot service offerings, and collaborates internally to strengthen service delivery capabilities such as spare parts management, inventory optimization, service processes, and third‑party field service partnerships.

Qualifications and Responsibilities

• Bachelor's Degree in Engineering Discipline, MBA is a plus
• Minimum 5 years of engineering experience or equivalent in service operations, project execution, or asset lifecycle management within an industrial or energy environment. Proven experience managing complex, customer‑facing projects across installation, commissioning, and operational phases.
• Strong technical project execution track record within contractual and performance‑driven environments; solid experience in contract management (service agreements, warranties, performance guarantees); demonstrated capability in commercial proposal development, scope definition, costing, and risk assessment.
• Experience with financial analysis, budgeting, and project cost control to ensure service profitability; proficiency in project management methodologies applied to service delivery and asset operations.
• Good understanding of the market for mechanical, thermal, and electrical industrial equipment, including control systems; solid knowledge of electric power systems and grids, covering utility‑scale and microgrid applications; familiarity with field service models, spare parts management, and third‑party service partnerships is a plus.
• Strong understanding of the battery and energy storage market, including BESS applications, lifecycle economics, and service‑based business models; awareness of industrial and energy market dynamics impacting service, availability, and long‑term asset performance.
• Coordinate activities with Contract Manager, Field Services Engineering, and/or FS contractors based on Customer and LTSA contracts, providing support, preventative maintenance, troubleshooting, repair, and other service to previously delivered battery systems.
• Develop, record, and track KPIs to support continuous improvement of battery systems based on return on experience; strategize actions in the installed base based on data analytics.
• Work with customers, engineering, and production to assure continued operation of the installed base and build strategy to plan O&M and corresponding system availability.
• Provide feedback from field experience to quality and battery engineering so trends can be determined and product improvements can be implemented.
• Plan resources, knowledge management, trainings, and workload plan.
• Support proposal efforts by defining tasks and estimating costs and duration for Field Service activities; drive new services CO’s.
• Prepare estimates and submit quotes to customers requesting after‑sales service for deployed systems that are out of warranty.
• Ensure customer satisfaction.
• Prepare in coordination with region leadership the corresponding long‑term plans, yearly budget, workload and hiring plans, and the corresponding tracking and forecasting (monthly, quarterly, yearly).

Benefits

We offer a robust total rewards package that includes generous compensation based on market standards, healthcare, wellness, adoption assistance, discounted stock purchase, career development, and recognition programs. Additional benefits include parental leave, 401(k) retirement contribution match at 7%, educational assistance (tuition reimbursement), short‑term disability, paid holidays, paid vacation, and paid employee referral award.

Equal Employment Opportunity

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require an accommodation to complete the application or interview process, please contact us by email at [e-mail].

USD $0.00 - USD $0.00 /Yr.