Service Advisor

Jx-Enterprise; Bloomington (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

JX Enterprises, Inc. is seeking a Service Advisor in Bloomington, Illinois to deliver exceptional customer service within a fast-paced shop environment. You will manage repair orders, communicate with customers and insurers, and help ensure timely, accurate repairs while supporting team collaboration.

We value a curious, entrepreneurial mindset and a commitment to ongoing professional development. The role requires a high school diploma and relevant experience; CDL/driver’s license may be

Qualifications

• High school diploma or equivalent.
• 3 years related automotive repair facility or heavy-duty truck experience preferred.
• Intermediate computer skills in Microsoft Windows; demonstrated skills in computer-generated business systems.
• Valid driver’s license required; CDL required, or ability to obtain.
• Priority setting skills
• Customer service skills
• Technical skills/knowledge
• Dependable and reliable attendance required.
• Curious entrepreneurial mindset and willingness to learn.

Responsibilities

• Process shop repair orders by scheduling and assigning work to shop associates.
• Document and diagnose necessary repairs with photographs.
• Communicate with customers and insurance companies for authorization and documentation.
• Monitor job schedules to ensure timely repairs and accurate pricing.
• Complete invoicing and collections procedures promptly.
• Collaborate with team and leadership to create positive customer experiences.
• Perform other duties as assigned to support business.

Skills

Customer service

Technical knowledge

Prioritization

Reliability

Communication

Education

High school diploma or equivalent

3 years automotive repair or heavy-duty truck experience (preferred)

Tools

Microsoft Windows

Job description

Description

Your Next Big Career Move: Service Advisor

Join the Driving Force Behind JX Enterprises! Why Choose JX?

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment.

When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.

Your Next Big Career Move: Service Advisor located in Bloomington, Illinois.

The Opportunity (Job Purpose):

Are you ready to make a visible impact? As our next Service Advisor, you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.

Shift: Monday-Friday, 8:00 a.m. to 5:30 p.m.

What You’ll Do Day-to-Day (Essential Duties & Responsibilities):

• Process all shop repair orders by scheduling & assigning work to shop Associates.
• Document and diagnose necessary repairs by taking photographs.
• Work closely with communication with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
• Monitor job schedules to ensure timeliness of repairs and job pricing.
• Complete invoicing and collecting procedures in a timely manner.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

What We’re Looking For (Qualifications & Skills):

• High school diploma or equivalent.
• Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
• Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
• Valid driver’s license required; CDL required, or ability to obtain.
• Priority setting skills
• Customer service skills
• Technical skills/knowledge
• Dependable and reliable attendance required.
• While performing the duties of this job, the employee is continuously required to stand and walk; lift and carry up to 20 pounds; simple grasp, firm grasp and fine manipulation; work near moving mechanical equipment; use a variety of air tools and basic hand tools; use safety glasses, gloves, and shoes; talk or hear.
• Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Physical and Mental Demands:

While performing the duties of this job, the employee is continuously required to stand and walk; lift and carry up to 20 pounds; simple grasp, firm grasp and fine manipulation; work near moving mechanical equipment; use a variety of air tools and basic hand tools; use safety glasses, gloves, and shoes; talk or hear.

What’s In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

Ready to Drive Your Career Forward?

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.