Service Manager

4-Horn Investments LP; Hutto (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

4-Horn Investments LP seeks a Service Manager to supervise day-to-day Service Department operations in Hutto, TX, coordinating technicians and yard staff, and generating work orders using company systems to ensure timely, quality service for customers and the company.

The ideal candidate holds a high school diploma (bachelor’s preferred), with 5+ years in commercial/industrial/oilfield equipment rental and service, including 2+ years in management, and a valid driver’s license.

Qualifications

• High School diploma required; Bachelor’s degree preferred.
• 5+ years of experience in commercial/industrial/oilfield equipment rental and service, with at least 2 years in management.
• Valid driver’s license; ability to travel as needed.
• Solid computer skills; RentalMan experience is a plus.
• Ability to work independently and in a team; strong prioritization.
• Excellent problem-solving, organized, and detail-oriented.
• Able to multi-task across multiple projects.

Responsibilities

• Oversee service employees and operations coordinating rental equipment inventory and services.
• Maintain professional relationships with customers and employees per company policies.
• Act as liaison between Branch and corporate departments (EEO, FLSA, OSHA) to ensure compliance.
• Recruit, hire, train, evaluate, and discipline Branch service staff.
• Develop performance standards and monitor workflows to improve efficiency.
• Oversee staff development in safety and technical areas.
• Maintain qualified, trained, customer-facing service technicians.
• Ensure warranty service fair treatment of customers and company.
• Maintain shop condition and housekeeping of shop equipment.

Skills

5+ years experience in rental/service

Management experience

Valid Driver's License

RentalMan experience

Computer skills

Multi-tasking

Teamwork

Problem-solving

Travel ability

Education

High School diploma

Bachelor's degree preferred

Tools

RentalMan

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

FullTime Management Hutto, TX, US

JOB TITLE: SERVICE MANAGER

PRIMARY FUNCTION:

Oversee day-to-day operations of the Service Department, including scheduling and distribution of work for technicians and yard team, utilizing company systems and other tools to manage / generate work orders. Work closely with personnel and Branch Manager to provide quality service in a timely manner for both customer and company.

EDUCATION & SKILLS REQUIRED:

• High School diploma required, Bachelor's degree in a related field preferred
• Requires a minimum of 5 years of experience in commercial/industrial/oilfield equipment rental and service with preferably at least 2 years of management experience
• Must have a valid Driver's License and be able to travel as necessary
• Must have solid computer skills (RentalMan experience is a plus)
• Must be able to work independently and within a team to prioritize and accomplish deadlines
• Must have excellent problem-solving skills, organized, and be detail oriented
• Must have the ability to multi-task and work on many different projects

PRIMARY DUTIES:

• Manages the service employees and/or service operations in the coordinating of all rental equipment / tools’ (and rental equipment accessories) inventory and services
• Maintain professional and ethical business relationships with all customers and employees following established company policies and procedures
• Act as a liaison between Branch and corporate departments, i.e., Safety and Human Resources, to ensure compliance needs are met such as EEO, FLSA, OSHA, etc. within department
• Manages the retention and hiring of Branch service department staff, including: Interviewing, hiring, training, performance appraising, and disciplining Branch employees
• Develop and monitor performance standards and measurements for employees and job flows to improve effectiveness and efficiency
• Oversee professional, safety, and technical development needs of department employees
• Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians
• Responsible for all warranty service insuring fair treatment of the customer and the company
• Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping
• Performs other tasks and duties as assigned by Management