Service Manager

Sunbelt Rentals, Inc.

Demopolis (AL)

On-site

USD 61,551 - 73,092

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Job summary

Sunbelt Rentals, Inc. is seeking a Service Manager in Demopolis, Alabama. In this role, you will manage the servicing of company and customer equipment and provide training to staff mechanics. Candidates should have extensive experience in equipment repair and maintenance.

The position offers a competitive pay range between $61,551.00 and $73,092.05, along with health, dental, and vision plans, a 401(k) match, and generous paid time off options.

Qualifications

Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
Strong understanding of equipment capabilities and safety requirements.
Planning and management experience required.

Responsibilities

Manage the repair and maintenance of company-owned and customer equipment.
Prepare work schedules and handle service calls to meet customer needs.
Work with equipment vendors to learn maintenance requirements.

Skills

Valid driver’s license

Experience in repair and maintenance of self-propelled platforms and lifts

Knowledge of work planning and scheduling

Strong understanding of equipment capabilities and safety requirements

Clear perspective of maintenance and repair issues

Planning and management experience

Computer literacy

Reporting experience

Inventory management experience

Job description

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. We offer a vast fleet that ranks among the best in the industry and pair it with a friendly and knowledgeable staff. Our employees are our greatest asset, and our expertise and service truly distinguish us from the competition.

Job Description Summary

Service Manager

As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner. You will have an entrepreneurial, empowering workplace that allows you to develop a career track, leverage your current skills while developing new ones, and work with an incredible team of people.

Duties & Responsibilities

Manage the repair and maintenance of company-owned and customer equipment, including organization of the yard (Ready to Rent, Returned, Down)
Prepare work schedules and handle service calls to meet customer needs and ensure equipment is available as required
Order parts to maintain adequate supplies
Provide training and assistance to staff mechanics
Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory
Evaluate all equipment after repairs, maintenance, or safety checks
Document equipment status before and after rental
Handle customer complaints regarding equipment condition or operation
Promote safety awareness
Perform quality control checks
Update, maintain, and keep organized equipment service records
Create, update, close, and bill work orders
File warranty claims in a timely fashion
Commission new equipment
Order parts, return parts, and perform parts inventory
Disposal of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge)
Reporting (include):
- Equipment due for service
- Fleet status reporting
- Equipment service record reporting
- Open work order report
- Warranty claim summary report
- Inventory management
- Parts & merchandise detail reporting
- Financial and historical trending
- Service department financial summary
- Shop foreman performance tool
- Work order chargeback
- Halt report
- Open PO report
- Tech paid hours vs. worked hour report
Perform other duties assigned by the manager

Qualifications

Valid driver’s license
Extensive experience in the repair and maintenance of self-propelled platforms and lifts
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting experience
Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors as required by the job. Reasonable accommodations may be made to comply with applicable laws.

Base Pay Range: $61,551.00 – $73,092.05. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits