Service Manager

4 Horn Industrial; Hutto (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

4 Horn Industrial is seeking a Service Manager to oversee day-to-day operations of the Service Department in Hutto, TX. The role includes scheduling and distributing work for technicians and yard staff, using company systems to manage work orders, and coordinating with the Branch Manager to deliver high‑quality service promptly.

The ideal candidate has 5+ years in commercial/industrial/oilfield equipment rental and service, with at least 2 years of management experience, and strong

Qualifications

• High School diploma required, Bachelor's degree in a related field preferred.
• Minimum of 5 years of experience in commercial/industrial/oilfield equipment rental and service with at least 2 years in management.
• Must have a valid Driver's License and be able to travel as necessary.
• Solid computer skills; RentalMan experience a plus.
• Ability to work independently and within a team to prioritize and meet deadlines.
• Strong problem-solving skills, organized, and detail oriented.
• Ability to multi-task and work on multiple projects simultaneously.

Responsibilities

• Manages service employees and/or service operations, coordinating inventory and services for rental equipment and accessories.
• Maintains professional and ethical relationships with customers and employees per company policies.
• Acts as liaison between Branch and corporate departments (Safety, HR) to ensure compliance (EEO, FLSA, OSHA).
• Manages retention and hiring of Branch service staff (interviews, hires, trains, evaluates, disciplines).
• Develops and monitors performance standards for employees and workflow to improve efficiency.
• Oversees professional, safety, and technical development needs of department staff.
• Maintains an adequate staff of trained service technicians and ensures shop equipment is in good repair.
• Performs other tasks as assigned by Management.

Skills

Team leadership

Operations management

Scheduling

Customer service

Problem solving

Multi-tasking

Independent worker

Education

High School diploma

Bachelor's degree preferred

Tools

RentalMan

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

FullTime Management Hutto, TX, US

JOB TITLE: SERVICE MANAGER

PRIMARY FUNCTION:

Oversee day-to-day operations of the Service Department, including scheduling and distribution of work for technicians and yard team, utilizing company systems and other tools to manage / generate work orders. Work closely with personnel and Branch Manager to provide quality service in a timely manner for both customer and company.

EDUCATION & SKILLS REQUIRED:

• High School diploma required, Bachelor's degree in a related field preferred
• Requires a minimum of 5 years of experience in commercial/industrial/oilfield equipment rental and service with preferably at least 2 years of management experience
• Must have a valid Driver's License and be able to travel as necessary
• Must have solid computer skills (RentalMan experience is a plus)
• Must be able to work independently and within a team to prioritize and accomplish deadlines
• Must have excellent problem-solving skills, organized, and be detail oriented
• Must have the ability to multi-task and work on many different projects

PRIMARY DUTIES:

• Manages the service employees and/or service operations in the coordinating of all rental equipment / tools’ (and rental equipment accessories) inventory and services
• Maintain professional and ethical business relationships with all customers and employees following established company policies and procedures
• Act as a liaison between Branch and corporate departments, i.e., Safety and Human Resources, to ensure compliance needs are met such as EEO, FLSA, OSHA, etc. within department
• Manages the retention and hiring of Branch service department staff, including: Interviewing, hiring, training, performance appraising, and disciplining Branch employees
• Develop and monitor performance standards and measurements for employees and job flows to improve effectiveness and efficiency
• Oversee professional, safety, and technical development needs of department employees
• Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians
• Responsible for all warranty service insuring fair treatment of the customer and the company
• Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping
• Performs other tasks and duties as assigned by Management