Service Manager

Texas Roadhouse; Hadley (MA); On-site; USD 62,500 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation

Parental and Bereavement Leave

Donor and Maternity Leave

Adoption Assistance

Disability Insurance

Life Insurance

401(k) Retirement Plan

Tuition Reimbursements

Profit-Sharing Program

RSU Program

Community Involvement

Job summary

Texas Roadhouse in Hadley, MA is seeking a Service Manager to lead Front of House operations, drive sales, uphold service standards, and ensure Guest satisfaction. The role reports to restaurant leadership and involves coaching staff, scheduling, and maintaining safety and food-handling practices.

We offer comprehensive benefits after 30 days and a competitive annual pay of $62,500–$65,000, with monthly profit-sharing and RSU programs.

Qualifications

• Experience in Front of House management and supervision.
• Ability to drive sales and guest satisfaction.
• Knowledge of liquor laws and Responsible Alcohol Service.
• Experience hiring and evaluating staff.
• Ability to create schedules and manage shifts.
• Commitment to safety and food handling procedures.

Responsibilities

• Drive sales, steps of service, and guest satisfaction.
• Enforce employment policies and oversee cleanliness and safety.
• Provide Front of House training and supervise staff.
• Manage performance, coaching, and discipline for Front of House.
• Manage liquor orders and control liquor costs.
• Enforce liquor laws and Responsible Alcohol Service guidelines.
• Mentor key employees with daily feedback during 1-on-1s.
• Review applications, interview, and hire Front of House staff.
• Direct hours and weekly schedules and assign tasks.
• Create a fun, safe environment with contests and incentives.
• Understand, manage, and practice safe food handling procedures.

Skills

Guest service

Team leadership

Staff coaching

Scheduling

Training

Liquor cost control

Safety compliance

Food safety

Job description

At Texas Roadhouse, we are a people‑first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Pay $62,500.00 - $65,000.00 annually

As a Service Manager, Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one‑on‑ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.