Service Manager

RDO Equipment Co.; Grand Forks (ND); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

$65k–$85k salary

Benefits package

Bonus potential 24%

Team-building events

Community engagement

Job summary

RDO Equipment Co. in Grand Forks, ND is seeking a Service Manager to lead a talented team of technicians, manage work orders, scheduling and customer relationships. You will foster a productive shop environment and ensure top-tier service.

Join a company that values its people and core principles, offering a comprehensive benefits package and opportunities for growth in a dynamic, heavy equipment service operation.

Qualifications

• Leadership abilities to guide a tech team.
• Strong customer service skills.
• Tech-savvy with quick system adoption.
• Experience in related industry is a plus, training provided.
• Clear written and verbal communication.
• Ability to thrive in a fast-paced environment.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Manage work orders from opening to closing and track progress.
• Schedule technicians and manage workflow.
• Provide top-notch service to customers during repairs.
• Communicate with teams and customers to keep everyone aligned.
• Lead and develop the technician team.
• Build strong customer relationships and ensure satisfaction.

Skills

Leadership abilities

Customer service

Tech-savvy

Experience

Communication

Pace

Valid work authorization

Job description

Description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you're proud of.

What's in it For You:

• $65,000-$85,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co. in Grand Forks where you'll enter a team of people passionate about heavy construction machinery, parts and service. As one of our Midwest Construction stores, the Grand Forks team supplies and services machinery from manufacturers like John Deere and Vermeer. In the Midwest, this machinery is vital to progress in industries like mining, construction and oil and gas. Join our team and make an impact on the Grand Forks community and beyond.

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You're passionate about delivering top-notch customer experiences.
• Tech-Savvy: You're confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation.
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Community engagement: Many opportunities to volunteer and participate in community events.
• Tight-knit team: Everyone, from parts and service to sales, works together to serve the customer and grow the business.
• Regular team-building: We regularly get together for team-building events like BBQs and other outings.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.