Shelter Manager

City Rescue Mission of Lansing; Lansing (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Paid Sick Time

Christian Counseling Services

Health Insurance

Paid Vacation Days

Bereavement Leave

Job summary

City Rescue Mission of Lansing is seeking a Shelter Manager to oversee a Single Adult Shelter, training staff, managing guest tracking, and coordinating with the Director to deliver consistent services aligned with the mission of Food, Shelter, and Hope.

The role requires organizing daily operations, resolving guest concerns, and ensuring staff performance while maintaining faith-led care for guests and volunteers.

Qualifications

• Must have a High School Diploma or equivalent.
• Minimum 1 year of management/supervisory experience required.
• 1+ year Shelter/Non-Profit experience preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Hands-on training for all new shelter staff.
• Train staff on guest tracking software.
• Collaborate with caseworker on guest life and discipline.
• Work with Shelter Director to ensure consistent processes.
• Complete administrative tasks as assigned by Shelter Director.
• Assist Director with employee performance management.
• Ensure staff meet expectations; escalate issues to Director.
• Maintain a smoothly run shelter aligned with Food, Shelter, and Hope.
• Maintain effective communication using all available tools.
• Attend meetings and trainings as scheduled.
• Share the gospel, teach in chapel, and pray with guests.

Skills

De-escalation under pressure

Detail oriented

Learn/teach new software

Phone system usage

Excel data entry

Guest interaction

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

The main mission of the City Rescue Mission of Lansing, since its founding, has remained to teach the Word of God as found in the Christian Bible (Romans 10:13-15), edify and equip the saints to be committed followers of Jesus Christ and His teachings (Ephesians 4:11-13), and present an authentic representation of traditional, Biblical Christianity (Philippians 1:9-11). For this reason, employees will be guided by the Doctrinal Statement established by the Board of Directors.

Mission Statement

To meet physical needs for Food and Shelter to bring those with spiritual needs the Hope that is found in Jesus Christ.

Vision Statement

To bring the lost to the Lord Jesus Christ and to establish believers in the Christian Faith.

Reports To

Director of Shelter

Job Overview

The Shelter Manager is a vital role in the success of the City Rescue Mission and the day-to-day operations of the shelters. This role oversees an assigned facility under the shelter umbrella of the City Rescue Mission. The Manager oversees day to day processes and things concerning the guests of the assigned facility. They are responsible for working with their director to ensure all processes, procedures, and efforts of the shelters are equitable and uniform and in line with the mission of Food, Shelter, and Hope. Ensuring guest tracking methods are being utilized properly, data and stats are accurate, all staff are treating guests appropriately and resolving guest concerns as necessary. The Manager must be able to multi-task effectively, work in an organized and efficient manner, balance communications with many different personality types, and problem solve frequently to ensure efficacy across all Shelter matters.

The current job opening is at the Single Adult Shelter.

Expected Schedule

Regularly 1st and 2nd, occasionally 3rd shift - Full Time, Exempt - Exact schedule varies by need and staffing. When shelters are fully staffed this role will include one to two 1st shift office days and three to four days working alongside staff, 1st or 2nd shift (5 days total). When there are schedule openings, the Manager will be expected to work with the Director to fill shifts as necessary across the shelter facilities. Weekends, Evenings, and Holidays (Rotation).

Responsibilities

• Be hands on in the training of all new shelter staff
• Train new staff on guest tracking software
• Work alongside the caseworker to handle guest discipline and daily life
• Work with the Shelter Director to ensure all processes and procedures that take place within the shelter are effective and consistent.
• Complete administrative tasks as assigned by the Shelter Director.
• Assist Director with employee performance management.
• Ensure staff are fulfilling their expectations, report issues that need escalated to the Director
• Responsible for maintaining a smoothly run shelter, in accordance with Food, Shelter, and Hope
• Maintain and encourage effective communication and collaboration, using all tools available
• Attend all meetings and training sessions as scheduled
• Show the love of Christ, be ready to share the gospel, teach in chapel, and pray with guests

Qualifications

• High School Diploma-Required
• Proficient use of the Microsoft Suite-Required
• 1+ Years Management/Supervisory Experience- Required
• 1+ Year Shelter/Non-Profit Experience- Preferred

Skills

• Ability to learn and teach a new computer program within 30 days of introduction
• Ability to proficiently use a phone system that spans multiple facilities- including answering, transferring, putting calls on hold, etc. Within 15 days of introduction.
• Ability to navigate, build, teach, and complete data entry in excel spreadsheets
• Ability to respectfully interact with guests, volunteers, and staff no matter their background, temperament, preferences, or life choices
• Detail oriented, organized, thorough, and possessing the ability to multitask well
• Ability to constantly assess the accuracy, neatness, and thoroughness of all work assignments
• Ability to de-escalate situations while staying calm under pressure

Foundation of Faith

• Be ready at all times to give an answer of the Hope that lies within the committed follower of Christ, as outlined in the Christian Bible, with gentleness and respect (1 Peter 3:15).
• Live everyday life in submission to the authority of the Christian Bible (2 Timothy 3:15-17).
• Commit to continual training under those called to teach the doctrines of the faith and the Word of God, as well as to seek out fellowship with other believers (Hebrews 10:24-25), as evidenced by being a member in good standing in a local evangelical church.

Environment

The Shelter Manager will need to be able to work in a noisy and distraction-filled environment as needed. The Manager’s task will occasionally require them to work in low temperatures, high temperatures, outdoor elements (e.g. rain, wind, snow), and small/enclosed spaces.

Physical Requirements

The Shelter Manager will need to be able to constantly navigate stairs - quickly and proficiently navigating up to 3 flights of stairs whenever needed. They will constantly need to be able to lift 25 lbs in all directions and will occasionally need to lift up to 50 lbs. They will need to be able to complete 1+ hours of physically taxing work without a break and stand or walk for 3 hours without sitting down. They will occasionally need to complete 2-3 hours of physically taxing work without a break and be able to move with haste for 500ft

Benefits

• Dental Insurance
• Vision Insurance
• Paid Sick Time
• Christian Counseling Services
• Health Insurance
• Paid Vacation Days
• Bereavement Leave

Be Aware

This Job Description serves to provide an overview of the role of Shelter Manager. It is not a task list and does not encompass all the details of this role. The employee will be expected to complete all tasks as assigned by the Shelter Director and serve as needed throughout the City Rescue Mission of Lansing.