Service Manager

Viking Equipment Company of Knoxville, LLC in; Florida; Vor Ort; USD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision, Life & DI

401K Plan with Company Match

Health Savings accounts

Paid Holidays & Vacation

Pre-Employment drug screens, bg check,

Zusammenfassung

Sri Healthcare is seeking a Service Manager to oversee all activities in the service department. The ideal candidate will lead a hands‑on team, drive productivity, and elevate the customer experience while managing daily operations from a customer-centric perspective.

The role offers a salary range of $65,000 to $75,000 plus the OneTeam Bonus Program, Monday–Friday work, and a comprehensive benefits package.

Qualifikationen

• Three years of management experience in construction preferred.
• Excellent organizational and communication skills.
• Proficiency in Microsoft Office Suite.

Aufgaben

• Develop and maintain high levels of customer satisfaction and resolve conflicts.
• Recruit, train, and supervise Service Advisors and Technicians.
• Review technician efficiencies and conduct annual performance reviews.
• Direct daily operations and profitability of the service department.
• Maintain safety records and document service actions.
• Collaborate with management to support growth strategies.
• Handle additional tasks as assigned.

Kenntnisse

Leadership

Customer service

Communication

Organizational skills

Team supervision

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

Jobbeschreibung

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships. Service Manager Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands‑on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.

Service Manager $65,000-$75,000 Plus, OneTeam Bonus Program Monday-Friday Great Benefits!

Essential Job Functions:

• Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)
• Recruit, train, and supervise Service Advisors and a team of Technicians.
• Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
• Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.
• Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
• Collaborate with company management to support and implement growth strategies
• Other tasks as assigned by management.

Qualifications:

• A minimum of three years’ successful management experience, within the construction industry preferred.
• Excellent organizational skills.
• Demonstrated ability in providing excellent service to both internal and external customers through effective communication
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• High school diploma or equivalent.

Job Type: Full-time

Work Environment/Physical Demands: Many working hours are spent sitting down and working on a computer but managing by walking around is a must. This includes interaction in/on compact equipment requiring the ability to occasionally climb, stand, bend and crouch. Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed. Answering the phone and speaking with customers and employees. The noise level in the work environment is usually moderate, proximity to the service bays can result in brief periods of loud noise.

Benefits:

• Health, Dental, Vision, Life & Disability Policies
• 401K Plan with Company Match
• Company supported Health Savings accounts
• Paid Holidays & Vacation
• Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team. Our employees are the heart of our company with a shared vision and solid set of core values. Our employees are dependable, enthusiastic, hardworking, and ready to assist our customers. We find a purpose to drive them, a culture to thrive in, and a world of opportunities.

“Our Team Makes IT Happen"