Service Manager

Envirotrol; Raleigh (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Envirotrol is seeking a Service Manager to lead our HVAC service teams in Raleigh, NC. You will oversee operations, safety, and technician performance, while driving revenue and service profitability.

The role requires strong leadership, data-driven decision-making, and a track record in HVAC service. This on-site position includes coordination of scheduling and field support, with opportunities for growth.

Qualifications

• Read, analyze, and interpret information.
• Write reports and business correspondence.
• Use of tools and technology.
• Effectively present information and respond to questions from clients.
• Translate detailed instructions into action items.
• Problem solve using data and analytics.
• Adapt to individual and teamwork environment.
• Proficiency with company software and programs.
• Maintain urgency but stay calm in emergencies.
• Communicate diplomatically with internal and external customers.
• Flexibility to work overtime and weekends.
• Occasional overnight travel may be required.
• Professional appearance.
• Strong interpersonal, achievement-oriented and organized.

Responsibilities

• Implements and evaluates area safety needs per company policies.
• Accountable for profit and loss of the work team.
• Drive revenue growth across service lines and projects.
• Maintain target service renewal rates.
• Achieve financial goals for the portfolio.
• Train and develop HVAC field technicians.
• Provide technical guidance to field staff.
• Supervise jobs and review technician work.
• Oversee scheduling, dispatch, and branch administration.
• Meet metric goals with the team.
• Ensure parts and materials are ready for each order.
• Represent the company as a direct customer contact.
• Assist customers with questions and buying decisions.
• Prepare for onsite installations and repairs by coordinating materials.
• Collect and organize data for reports and projects.
• Identify and quote equipment repairs at customer sites.
• Read schematics and use tools for engineering specs.
• Manage manpower, tools, and vehicles efficiently.
• Review monthly service profitability and drive improvement.
• Perform other duties as assigned.

Skills

Reading & analysis

Report writing

Tools & technology

Presenting & communication

Action item derivation

Data-driven problem solving

Teamwork

Tech proficiency

Calm under pressure

Customer-facing skills

OT & weekend flexibility

Travel availability

Professional appearance

Interpersonal skills

Education

Bachelor's or Associate degree in HVAC

Tools

Excel

Microsoft Office

Job description

Summary

The Service Manager is responsible for the overall business results for their assigned team(s) and for the safety and supervision of service technicians who accomplish the repair, retrofit, or replacement of environment comfort systems. Additionally, this role is responsible for training and developing HVAC field technicians.

Summary

The Service Manager is responsible for the overall business results for their assigned team(s) and for the safety and supervision of service technicians who accomplish the repair, retrofit, or replacement of environment comfort systems. Additionally, this role is responsible for training and developing HVAC field technicians.

Job functions and duties

• Implements and evaluates area safety needs/requirements to provide feedback and recommendations to service technicians following company safety policies.
• Accountable for the profit and loss of the work team.
• This position is responsible for revenue growth in all lines of business including but not limited to demand work, service agreement scope increase opportunities, and service project opportunities gained through technician team.
• Responsible for a minimum of 92% renewal rate on service agreement base.
• Responsible for achieving the overall financial goals and targets on entire portfolio.
• Responsible for training and developing HVAC field technicians.
• Supports HVAC field technicians by providing technical advice and offering guidance.
• Supervises jobs by reviewing technicians' work and maintaining records.
• Provides oversight in scheduling, organizing, and dispatching HVAC field technicians by leading the branch administrative team.
• Working with the administrative team closely so that all metric goals are met.
• Ensures that every work order has the appropriate parts and materials to execute the job.
• Represents the company by serving as a direct customer contact.
• Serves customers by answering questions, responding to special requests, and helping them make key buying decisions.
• Prepares for on-site installations and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating on-site work as necessary.
• Consolidates reference information by collecting, organizing, and assembling data for reports, presentations, and/or special projects.
• Identifies, analyzes, and quotes equipment repairs at customers' locations.
• Uses a variety of tools and reads schematics for engineering specifications.
• Monitor and control manpower, tools, and vehicles to ensure efficient and effective use of all departmental resources.
• Reviews service profitability report monthly to identify services performing below targeted gross margins and identify problems or areas for improvement to initiate appropriate steps for implementation.
• Other duties as assigned by supervisor or as necessary by customer.
• All facets of responsibility for service teams, (i.e. hiring, training, directing, mentoring).
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Plans, assigns, and directs work of staff.
• Conducts performance reviews, and rewards and disciplines employees as necessary.
• Addresses internal/external complaints and resolves problems.

Qualifications

• Read, analyze, and interpret information.
• Write reports and business correspondence.
• Use of tools and technology.
• Effectively present information and respond to questions from internal/external clients.
• Translate detailed instructions into action items.
• Problem solves using data and analytics.
• Adapt to individual and teamwork environment.
• Technological proficiency to include company software and programs.
• Ability to maintain urgency but remain calm when dealing with emergencies.
• Ability to deal diplomatically and communicate effectively with internal and external customers.
• Flexibility to work overtime and occasional weekends (as needed).
• Infrequent overnight travel may be required.
• Professional appearance.
• Strong interpersonal skills, achievement oriented, self-motivated, and organized.

Education and Experience

• Must have in-depth knowledge of various HVAC products, systems, electronics, and building controls.
• At least 5 years of experience in HVAC Service.
• Bachelor's degree (preferred), or associate degree or equivalent from two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning.
• One to three years supervisory experience preferred.
• Strong Excel and other Microsoft Office skills.

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