Service Manager

Dakota Fluid Power; Fargo (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

Dakota Fluid Power is seeking a Customer Service Representative to provide timely, professional service to customers and support the sales team through effective communication and organization. Responsibilities include assisting customers, generating quotes, entering orders, and coordinating with the service department to ensure prompt, courteous service.

The role requires multitasking, basic hydraulics knowledge, and a commitment to excellence.

Qualifications

• Experience delivering exceptional customer service in a fast-paced environment.
• Strong communication and problem-solving skills with meticulous attention to detail.
• Ability to multitask and work with ERP systems (e.g., pricing, orders, quotes).

Responsibilities

• Assist phone and walk-in customers, diagnose needs, and determine replacement parts.
• Generate quotes, enter orders, and track status in the ERP system.
• Support account managers with price, availability, and product specifications.
• Maintain organized workstations and showroom; assist training of new hires.
• Attend product training and seminars when available; may rotate Saturdays.

Skills

Exceptional customer service

Strong communication

Problem solving

Listening & phone skills

Computer proficiency

Multitasking

Basics of hydraulics

Under pressure

Goal oriented

Dedication to excellence

Job description

Summary Of Responsibilities

The primary responsibility for the Customer Service Representative is to provide timely and professional customer service to Dakota Fluid Power customers while also supporting DFP Sales through effective communication and excellent organization and time management skills.

Job Duties Include

• Responsible for assisting phone and walk-in customers, including inspection of worn or damaged/defective parts, determine replacement parts, troubleshoot and research products and prices to best fit application. Answer all customer inquiries quickly and accurately in a positive manner.
• Assist service customers, determine needs, and work closely with service department to facilitate seamless prompt and courteous customer service.
• Internal know-how; demonstrate broad understanding of DFP's customer service functions, processes and tools and their impact on other DFP departments.
• Ability to generate quotes, process and enter orders, contact vendors, update records and track orders as necessary, process returns, navigate ERP (P21) system to interpret pricing structure and utilize support system. Interpret and ensure proper execution of standard operating procedures and policies.
• Manufacture hose assemblies, tubing, and other assemblies as needed.
• Support Account Managers and respond in a timely manner with price, availability, product specifications, order status and other information as required.
• Achieve productivity and sales goals.
• Multitask on multiple projects at once.
• Maintain clean organized work stations and showroom; replenish stock product as needed.
• Assist with mentoring and training of new hires in the same department.
• Attend product training and seminars if available.
• Possibly work Saturdays as part of a rotation schedule.
• Work with all departments to create a friendly, inviting and positive team environment.
• Other duties assigned by Management.

Skills/Qualifications:

Exceptional Customer Service; Strong Communication Skills; Problem Solving; Listening and Phone Skills; Computer Proficiency; Multitasking; Basic Understanding of Hydraulics; Works Well Under Pressure; Goal Oriented; Dedication to Excellence.

The Company reserves the right to revise and alter this job description as needed.