Customer Sales & Service Representative

Applied Industrial Technologies; Grandville (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

DTS Fluid Power is seeking a Customer Service Support Representative to handle orders, quotes, and product inquiries via phone and email. A strong service mindset and ability to learn our hydraulic components are essential. Training will be provided to those new to fluid power.

Responsibilities include processing orders with Prophet 21, maintaining CRM records, and supporting sales goals through proactive follow-ups. Prior experience in distribution or industrial supply is a plus.

Qualifications

• Strong customer-service mindset and ability to learn product lines quickly.
• Experience in inside sales or call-center environments is a plus.
• Familiarity with order processing and ERP/CRM systems desired.

Responsibilities

• Answer inbound calls and emails regarding orders, pricing, and account status.
• Process orders accurately using Prophet 21.
• Prepare and follow up on quotes for parts and services.
• Identify customer needs and suggest appropriate products or solutions.
• Coordinate with warehouse, purchasing, and sales teams to resolve issues.
• Maintain accurate customer records in CRM/ERP.
• Proactively follow up on quotes and orders to support sales goals.
• Handle complaints professionally and seek timely resolutions.
• Stay updated on product offerings and promotions.

Skills

Customer service

Inside sales

Call center

CRM/ERP software

Microsoft Office

Communication skills

Education

High school diploma

Associate degree

Tools

Prophet 21

CRM/ERP software

Job description

About DTS Fluid Power

When you work with us, you can expect brand-name components, competitive pricing, and fast, responsive design integration. From electrification to engineered electronic and hydraulic systems and hydrostatic drive solutions, we deliver advanced systems that optimize your machinery's performance and efficiency.

Our engineers excel in designing systems for mobile equipment, industrial circuits, and refurbishment projects, always focusing on your productivity and profitability.

Founded in 1979 as Hickmann Fluid Power and rebranded to DTS in 1991, we bring decades of expertise to industries like agriculture, construction, mining, and utilities. We're more than a supplier; we're your trusted partner for tailored solutions that drive success.

Position Summary

The Customer Service Support Representative (CSSR) serves as the primary point of contact for customers calling or emailing DTS Fluid Power, handling order inquiries, quotes, product questions, and account support. This is primarily a phone- and inside-sales-based role, requiring strong communication skills and the ability to learn our product lines and systems quickly. Prior experience with fluid power or hydraulic components is a plus but not required - training will be provided.

Key Responsibilities

• Answer inbound customer calls and emails regarding orders, pricing, availability, and account status.
• Process customer orders accurately and in a timely manner using Prophet 21.
• Prepare and follow up on quotes for any and all parts and services provided.
• Identify customer needs and recommend appropriate products or solutions, escalating technical questions to sales or technical staff as needed.
• Coordinate with warehouse, purchasing, and outside sales teams to resolve order issues, backorders, and delivery questions.
• Maintain accurate customer records and order documentation in the CRM/ERP system.
• Proactively follow up with customers on open quotes, orders, and accounting needs to support sales goals.
• Handle customer complaints or escalations professionally, working toward timely resolution.
• Stay current on product offerings, promotions, and pricing through internal training.

Qualifications

• High school diploma or equivalent required; associate degree a plus.
• 1+ years of customer service, inside sales, or call center experience.
• Experience with hydraulics, fluid power, or industrial/mechanical products preferred but not required.
• Strong phone etiquette and verbal/written communication skills.
• Comfortable learning and using order entry, CRM, or ERP software.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong problem-solving skills and a customer-first attitude.
• Proficiency with Microsoft Office (Outlook, Excel, Word).

Preferred Skills

• Familiarity with hydraulic cylinders, pumps, valves, hoses, or fittings.
• Prior experience in a distribution, manufacturing, or industrial supply environment.
• Strong mechanical aptitude.

EEO Statement

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.