Service Manager

Carroll Home Services, LLC; Essex (MD); On-site; USD 92,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Retirement Savings

Car allowance

Fuel card

Job summary

Carroll Home Services, LLC is seeking a Service Manager to lead HVAC Service and Dispatch staff. You will interview, hire, train, plan and direct work while promoting exceptional customer service and safety.

You will monitor technician performance, enforce PPE and testing procedures, coordinate with other departments, manage budgets, and help grow the company brand. A strong HVAC background and leadership are essential.

Qualifications

• Minimum of two years management experience.
• Four year college degree preferred.
• Strong HVAC technical skills and proven customer service skills.
• Must have a valid driver’s license.
• Ability & willingness to work a flexible schedule.
• Must be able to effectively manage in a unionized workforce.
• Understanding and executing of operational concepts including planning, scheduling, and logistics.
• Knowledge of how to prepare and manage a budget.
• Demonstrate excellent written and verbal communications skills.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Directly manage HVAC Service and Dispatch staff, including interviewing, hiring and training.
• Coordinate team activities to meet individual and team goals, review policy and performance data in meetings.
• Interface effectively with other departments and monitor cross-functional collaboration.
• Monitor technician performance through reports and assess safety and quality metrics.
• Enforce PPE usage and testing procedures and ensure safety standards are followed.
• Provide outstanding customer service; conduct post-service call audits and address inquiries.
• Attend safety meetings and promote a safe work environment; support brand initiatives.

Skills

Leadership

HVAC knowledge

Customer service

Driver's license

Flexible schedule

Union workforce management

Budgeting

Written and verbal communication

MS Office (Word & Excel)

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Monitor, through various reports, the skills and work performance of each assigned HVAC Service Technician
• Enforce procedures concerning use and recording of results of testing equipment and/or appropriate manufacturer and Company instructions; enforce use of personal protective equipment (PPE); monitor safety performance of employees and take corrective action as appropriate
• Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service Technicians; conduct post-service call audits on a routine basis; review third party surveys with technicians
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
• Attend Zone/District safety meetings, promote a safe work environment
• Promote and support the Company brand

Requirements:

As a Service Manager, you must be knowledgeable and professional. You must possess the ability to function equally well in both a team environment and as a leader. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Specific qualifications for the role include:

• Minimum of two (2) years management experience and/or assignments that demonstrate leadership ability.
• Four (4) year college degree preferred.
• Must possess strong HVAC technical skills as well as proven customer service skills.
• Must have a valid driver's license and ability to meet the company's motor vehicle policy.
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements.
• Must be able to effectively manage in a unionized workforce.
• Understanding and executing of operational concepts including planning, scheduling, and logistics.
• Knowledge of how to prepare and manage a budget in order to facilitate operational success.
• Demonstrate excellent written and verbal communications skills.
• Proficient in Microsoft Office, including Word and Excel.

Base salary range is $92,000.00 - $100,000.00 per year plus car allowance and fuel card.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage
• Retirement Savings

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Job Description

Posting Location

Full Time - Regular

Pay Range $92,000.00 - $100,000.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

undefined

About Us

Giving back

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service