Service Manager

Burke Energy; Village of Brewster (NY); On-site; USD 115,000 - 135,000; Full time

Job summary

Burke Energy in Brewster, NY, is seeking a Service Manager to directly oversee Service and Dispatch staff, including interviewing, hiring, and training. You will plan, assign, and direct work while evaluating performance and enforcing safety and quality standards.

You will drive customer service excellence, coordinate with other departments, monitor technician performance, and promote the Burke Energy brand.

Qualifications

• Minimum of two years of management experience demonstrating leadership.
• Four-year college degree preferred.
• Strong technical skills and proven customer service abilities.
• Valid driver’s license and compliance with vehicle policy.
• Able to work a flexible schedule to meet customer needs.
• Experience managing in a unionized workforce.
• Understanding of planning, scheduling, and logistics.
• Budgeting knowledge to support operations.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel).

Responsibilities

• Manage Service and Dispatch staff, including interviewing, hiring, and training.
• Coordinate team activities to meet goals and review policy, performance, and safety stats.
• Interface with other departments to ensure seamless operations.
• Monitor technician performance through reports and coaching.
• Enforce safety and testing procedures and PPE usage.
• Provide outstanding customer service and conduct post-service audits.
• Attend safety meetings and promote a safe work environment.
• Promote and support the Burke Energy brand.

Skills

Management experience

Technical skills

Customer service

Driver's license

Flexible schedule

Unionized workforce

Planning & scheduling

Budgeting

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

As the Service Manager, you will directly manage Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Monitor, through various reports, the skills and work performance of each assigned Service Technician
• Enforce procedures concerning use and recording of results of testing equipment and/or appropriate manufacturer and Company instructions; enforce use of personal protective equipment (PPE); monitor safety performance of employees and take corrective action as appropriate
• Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians; conduct post-service call audits on a routine basis; review third party surveys with technicians
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
• Attend Zone/District safety meetings, promote a safe work environment
• Promote and support the Company brand

Requirements

As a Service Manager, you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well in both a team environment and as a leader. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and co-workers.

Specific qualifications for the role include:

• Minimum of two (2) years management experience and/or assignments that demonstrate leadership ability.
• Four (4) year college degree preferred.
• Must possess strong technical skills as well as proven customer service skills.
• Must have a valid driver's license and meet the company's motor vehicle policy.
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements.
• Must be able to effectively manage in a unionized workforce.
• Understanding and executing of operational concepts including planning, scheduling, and logistics.
• Knowledge of how to prepare and manage a budget in order to facilitate operational success.
• Demonstrate excellent written and verbal communications skills.
• Proficient in Microsoft Office, including Word and Excel.

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace

Position Type

Brewster, NY

Job Requirements

Full Time - Regular

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $115,000.00 - $135,000.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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