Service Manager

Star Group; Baltimore (MD); On-site; USD 92,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Retirement Savings

Car allowance

Fuel card

Job summary

Star Group is seeking an Service Manager to lead HVAC Service and Dispatch teams. You will interview, hire, train, and direct staff while aligning with company policies and performance goals.

You will oversee budgeting, scheduling, and logistics, ensure safety, and drive excellent customer service. A college degree is preferred and a valid driver’s license is required.

Qualifications

• Minimum of two years of management experience or leadership assignments.
• Four-year college degree preferred.
• Strong HVAC technical skills and proven customer service abilities.
• Valid driver's license and ability to meet company policy.
• Ability to manage in a unionized workforce.
• Ability to plan, schedule, and oversee logistics/budget.
• Excellent written and verbal communication.
• Proficient with Microsoft Office.

Responsibilities

• Stay abreast of industry developments and share knowledge with team.
• Coordinate activities to achieve goals; lead regular team meetings.
• Interface with other departments.
• Monitor technician performance using reports.
• Enforce safety procedures and PPE usage.
• Ensure superior customer service; conduct ride-alongs and audits.
• Provide customer service support and resolve inquiries.
• Attend safety meetings and promote a safe environment.
• Support company brand initiatives.

Skills

Management experience

Strong HVAC technical skills

Customer service skills

Verbal and written communication

Driver's license

Education

Four year college degree preferred

Tools

Microsoft Office (Word, Excel)

Job description

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Monitor, through various reports, the skills and work performance of each assigned HVAC Service Technician
• Enforce procedures concerning use and recording of results of testing equipment and/or appropriate manufacturer and Company instructions; enforce use of personal protective equipment (PPE); monitor safety performance of employees and take corrective action as appropriate
• Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service Technicians; conduct post-service call audits on a routine basis; review third party surveys with technicians
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
• Attend Zone/District safety meetings, promote a safe work environment
• Promote and support the Company brand

Requirements:

As a Service Manager, you must be knowledgeable and professional. You must possess the ability to function equally well in both a team environment and as a leader. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Specific qualifications for the role include:

• Minimum of two (2) years management experience and/or assignments that demonstrate leadership ability.
• Four (4) year college degree preferred.
• Must possess strong HVAC technical skills as well as proven customer service skills.
• Must have a valid driver's license and ability to meet the company's motor vehicle policy.
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements.
• Must be able to effectively manage in a unionized workforce.
• Understanding and executing of operational concepts including planning, scheduling, and logistics.
• Knowledge of how to prepare and manage a budget in order to facilitate operational success.
• Demonstrate excellent written and verbal communications skills.
• Proficient in Microsoft Office, including Word and Excel.

Base salary range is $92,000.00 - $100,000.00 per year plus car allowance and fuel card.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage
• Retirement Savings

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Posting Location

Position Type

Full Time - Regular

Pay Range

$92,000.00 - $100,000.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.