Service Technician

SMO, Inc.; La Plata (MD); On-site; USD 29,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Job summary

SMO, Inc. is hiring Home Service Technicians to perform in-home service visits for heating and cooling systems. You will combine technical expertise with strong customer service, acting as the face of the company and ensuring high-quality service across day, night, weekend, and holiday shifts.

Responsibilities include diagnosing, repairing, and advising on system performance, while maintaining safety protocols and accurate records. Compensation features paid overtime and benefits.

Qualifications

• High school diploma or equivalent required; HVAC certs a plus.
• Experience servicing residential AC and heating equipment.
• Valid driver's license and ability to meet motor vehicle policy.
• Willingness to expand technical knowledge and obtain licenses.
• Strong communication and ability to work independently.

Responsibilities

• Make in-home service calls and provide troubleshooting/repair for heating and cooling equipment.
• Serve as the main company contact; present a professional image.
• Assess equipment and service needs; identify upgrade opportunities.
• Perform efficiency tests on combustion installations and document results.
• Prepare accurate daily paperwork and reports.

Skills

Customer service

Troubleshooting

Communication

Independent work

Education

High School Diploma or Equivalent

HVAC certifications (preferred)

Tools

Tool inventory management

Job description

Service technicians--are you interested in taking your next career step with an industry leader? We have just the opportunity for you! We are a leading home services provider, and due to our continued growth we are looking for highly skilled individuals to serve as Home Service Technicians. You will provide our customers with expert service for their home heating systems and equipment.

In this role, you will effectively serve as the public face of our company as you make in-home service visits. Therefore, in addition to your technical expertise, you will also make use of your customer service talents. Shifts include days, nights, weekends, and holidays, with paid overtime.

Job Responsibilities:

As a Home Service Technician, you will make service calls to customer homes and provide them with expert troubleshooting and repair service to a variety of equipment, particularly their heating systems. As you will be the main point of contact between the company and our customers, you will also maintain a professional and friendly image and serve as an advocate for the company and our brand. Your specific duties in this role will include:

• Assessing customers' equipment and service needs
• Troubleshooting and repairing residential AC equipment, heating, and other equipment
• Identifying revenue-generating opportunities, making recommendations to customers, and closing any sales that can be immediately performed
• Performing efficiency tests on all combustion related installations
• Preparing accurate daily paperwork
• Communicating with Dispatcher and Service departments
• Utilizing all applicable safety equipment and personal protective equipment (PPE)
• Maintaining an organized van and properly accounting for assigned tools and parts inventory

Job Requirements:

As a Home Service Technician, you will combine technical expertise with a personable, approachable, and helpful personality. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication and interpersonal skills as well as a commitment to providing the best and most responsive customer service. Specific qualifications for the role include:

• High School Diploma or Equivalent; HVAC certifications a plus
• Prior experience servicing residential Air Conditioning and Heating equipment
• Valid driver's license and ability to meet the company's motor vehicle policy
• Willingness to expand your technical and repair knowledge; obtain new licenses and commitment to professional growth
• Exceptional technical skills as well as strong communication skills
• Must be able to work independently while safely maintaining a high level of performance

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage
• 401(k)

If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Position Type

Full Time - Regular

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $21.00 - $37.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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About Us

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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