Service Manager

Croft Production Systems, Inc.; Needville (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Croft Production Systems, Inc. is hiring a Service Manager in Needville, Texas. This role is pivotal for ensuring efficient service delivery while maintaining alignment with customer expectations and business goals.

The ideal candidate will have at least five years of Service Technician experience and a solid understanding of Federal Motor Carrier Safety Regulations. Key responsibilities include managing service operations, scheduling routes, and maintaining high standards of safety and performance.

Qualifications

• Five years of Service Technician experience, preferably in Natural Processing Equipment.
• Knowledge in Federal Motor Carrier Safety Regulations.
• Experience in optimizing routes for multiple locations.

Responsibilities

• Ensure compliance with internal and external standards.
• Strategically schedule routes and manage service calls.
• Provide oversight for maintenance and safety of equipment.

Skills

Remote team management

Service Technician experience

Knowledge of DOT compliance

Route scheduling

Problem-solving

Job description

The Service Manager plays a critical role in the organization by ensuring that services are delivered efficiently, consistently, and in alignment with customer expectations and business goals. This position acts as a bridge between customers, employees, and management, overseeing daily operations, resolving service-related issues, and maintaining high standards of quality and performance.

Key Responsibilities

• Must be able to audits on internal and external compliance standards (example: 100% accuracy on field reports, service call outs, Job Safety Analysis, Incident reports, safety audits, PPE, truck audits, trouble shooting logs, DOT travel log, etc.).
• Must be able to strategically schedule routes, on-call rotation and schedule equipment installations and pickups.
• Dispatch troubleshooting tickets and manage the open ticketing system.
• Must seek and obtain continuing education training for department safety regulations and requirements.
• Independently Service existing accounts by analyzing work orders, investigating complaints, conducting tests and resolving problems.
• Maintains great rapport with team and customers when independently serving units, following operational instructions, troubleshooting breakdowns, maintain supplies and performing preventative maintenance.
• Provide oversight and support to keep vehicles and equipment clean and in safe operation with recorded maintenance logs. Must schedule and conduct weekly company service vehicle washes.

Qualifications

• Be able to operate teams remotely in multiple locations.
• Five (5) years of Service Technician experience, specializing in Natural Processing Equipment. Years of experience can be substituted depending on individual(s); knowledge, skill, and ability.
• Must have knowledge in Federal Motor Carrier Safety Regulations and DOT compliance to perform proper audits on company vehicle transportation.
• Ability and background experience to schedule strategic routes for staff.
• Must have experience in organizing routes for optimization and troubleshooting dispatch.

Role in Organization

A Service Manager is responsible for improving customer satisfaction, enhancing team productivity, and implementing strategies that support organizational growth and operational excellence. Through effective leadership, communication, and problem-solving skills, the Service Manager helps build strong client relationships, promotes a positive work environment, and contributes significantly to the overall success and reputation of the organization.