Service Manager

Superior Ind; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Weekly paycheck

Boot reimbursements up to $125

Medical insurance - Covers 75% of premiums

Dental and vision insurance

401K retirement account with 5% company match

On the spot bonuses up to $100

Job summary

Superior Ind is seeking a Service Manager in Baltimore, Maryland to oversee the Truck Services Department. This role entails managing daily operations, staffing, and ensuring customer satisfaction. The ideal candidate will have at least four years of experience in heavy-duty truck equipment, excellent leadership and communication skills, and the ability to train and develop their team. Employee benefits include medical insurance, 401K matching, weekly paychecks, and spot bonuses.

Qualifications

• Minimum of four years experience in heavy duty truck equipment or refined fuel truck equipment.
• Must display excellent leadership and communication skills.
• Previous supervisory experience preferred.

Responsibilities

• Responsible for the day to day operation of the branch’s Truck Services Department.
• Sets, maintains, and communicates the daily and weekly schedule.
• Plans, directs and controls the activities of the Truck Services Department.
• Responsible for hiring, training and developing employees.
• Promotes safe work habits and ensures safety rules are followed.

Skills

Leadership skills

Communication skills

Motivated self-starter

Job description

Service Manager

Responsibilities

• Responsible for the day to day operation of the branch’s Truck Services Department
• Sets, maintains, and communicates the daily and weekly schedule to the service techs and the sales and management teams
• Plans, directs and controls the activities of the Truck Services Department to ensure the overall needs of our customers are met
• Responsible for continuous improvement activities
• Within the Company’s overall plans and policies, establishes short and long term operating objectives for the Truck Services Department
• Responsible for hiring, training and developing employees for both the new production and the service technicians
• Promotes safe work habits and ensures that safety rules are followed
• Coordinates the processing of warranty claims with customer service and purchasing and administers warranty and policy adjustments in the most fair and honest manner for the customer
• Build key working relationships internally with engineering, operations and sales to ensure that excellent internal customer service skills are delivered
• Ensure there are robust processes and systems in place to deliver day to day management of team to ensure delivery of high performance of customer satisfaction
• Manage new production team, service repair team and daily operations to pre-established goals
• Other duties as assigned

Employee Benefits

• Weekly paycheck
• Boot reimbursements up to $125
• Medical insurance - Covers 75% of premiums
• Dental and vision insurance
• 401K retirement account with 5% company match
• On the spot bonuses up to $100

Qualifications

• Minimum of four years experience in heavy duty truck equipment or refined fuel truck equipment
• Must display excellent leadership and communication skills
• Previous supervisory experience preferred
• Highly motivated self-starter

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships